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Brother fax560 Troubleshooting, Error Messages, 12 Troubleshooting and Routine Maintenance

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12 Troubleshooting and Routine Maintenance

Troubleshooting

If you can’t resolve a difficulty with your fax machine using this manual, please see page i for Brother Numbers to call for assistance.

Error Messages

You may occasionally encounter a difficulty with your fax machine or telephone line. If this happens, your fax machine often identifies the problem and displays an error message. The list below explains the most common error messages.

If you need additional help, call the Brother fax-back system. (See Brother Numbers , page i)

	CHANGE CARTRIDGE	The ribbon is used up and printing is not
	CHANGE CARTRIDGE	possible. Replace the ribbon or the ribbon
		possible. Replace the ribbon or the ribbon
		cartridge with a new one. (See Replacing the
		Print Cartridge , page 12-8.)

CHECK	PAPER
PRESS	START KEY
CHECK	PAPER

The fax machine is out of paper, or the paper is not properly loaded. After you load paper, press Start.

The paper is jammed in the fax machine.

1 Remove any paper that is not jammed.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Contents

Page If You Need to Call Customer Service Year 2000 Compliant Brother Numbers Brother fax-backsystem Frequently Asked Questions (FAQs) Brother Bulletin Board For Customer Service Ordering Accessories and Supplies Notice – Disclaimer of Warranties (For USA and Canada) Compilation and Publication Notice Trademarks BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) ONE YEAR Page BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Table of Contents Page Setup Send Auto Dial Numbers and Dialing Options Telephone Services Making Copies Printing Reports Important Information Page 1 Introduction Using This Manual Finding Information About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) FAX-560Control Panel Overview 2 Location and Connections Caution Choosing a Location Assembly Attach the paper wire extension Attach the paper tray Attach the output paper support Loading the Paper Acceptable Paper Connections Connecting the Machine Special Line Considerations Installing Brother Machine, External Two-Line TAD, and Telephone Multi-LineConnections (PBX) Custom Features on Your Phone Line Connecting an External Telephone Answering Device (TAD) Connecting an External Telephone 3 On-ScreenProgramming User-FriendlyProgramming Function Mode Alternating Displays Function Selection Table Page Page 4 Initial Setup Getting Started Setting Date and Time Choosing Station ID Setting Tone/Pulse Dialing Mode (For Canada Only) Details for Entering Text Inserting spaces Making corrections Setting Up Your Area Code (For USA Only) Setting Beeper Volume Choosing the Handset Volume Setting the Speaker Volume Setting the Ring Volume Memory Storage 5 Setup Receive Basic Receiving Operations Select Answer Mode Setting Ring Delay Easy Receive Setting F/T Ring Time Printing a Reduced Incoming original Setting Paper Size Advanced Receiving Operations Operation from External or Extension Telephone Printing a Fax in Memory Polling 6 Setup Send Automatic Document Feeder (ADF) Manual and Automatic Fax Redial Automatic Transmission Manual Transmission Contrast Basic Sending Operations Memory Transmission Delayed FAX Resolution Advanced Sending Operations Overseas Mode Interrupting Delayed Fax and Polled Transmit Jobs Setting Up for Polled Transmit Canceling a Scheduled Job More Advanced Features (Call Brother fax-backsystem) 7 Auto Dial Numbers and Dialing Options Storing Numbers for Easy Dialing Storing One Touch Dial Numbers Storing Speed Dial Numbers Changing One Touch and Speed Dial Numbers Setting Up Groups for Broadcasting Dialing Options Manual Dialing One Touch Dialing Speed Dialing Dialing Access Codes and Credit Card Numbers Search Redial Broadcasting Tone/Pulse (For Canada Only) Pause Hold 8 Telephone Services Custom Features Distinctive Ring Caller ID Printing the Caller ID Log Viewing the Caller ID Log Returning a Call from the Log Call Waiting Caller ID Sending a Fax Using CallManage CallManage (For USA Only) Registration with CallManage Placing a Telephone Call Using CallManage Customer Support 9 Making Copies Copy Functions Making a Single Copy Copy Options: Single or Multiple Copies Reduce/Enlarge, Sort/Stack Page To Print a Report 10 Printing Reports Fax Machine Settings and Activity Transmission Verification (Xmit) Report Activity Report Interval 11 Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only International Energy Star Compliance Statement Industry Canada Compliance Statement (For Canada Only) Federal Communications Commission Compliance Notice (For USA Only) Important Safety Instructions Troubleshooting Error Messages Page Page If You Are Having Difficulty with Your Fax Machine Phone Line or Connections Sending Faxes Handling Incoming Calls Routine Maintenance Cleaning the Scanner Cleaning the Print Head Replacing the Print Cartridge Specifications Index Page Page Remote Fax Options Setting Up Fax Storage Programming Paging Number Programming a Fax Forwarding Number Turning On Fax Storage Changing Remote Access Code Using Remote Retrieval Aceess Code Retrieving Fax Messages Visit us on the World Wide Web http://www.brother.com