6 - 1 TROUBLESHOOTING
6

LCD messages

If any problems occur, the printer automatically stops printing, diagnoses the problem, and displays the
resulting message on the LCD to alert you. Take the appropriate action, referring to the following tables.
If you cannot clear the problem, call the dealer you bought the printer from or Brother Customer Service.
.

Error messages

When any one of the following messages appear, the printer will stop operating.
Troubleshooting
If you do not follow the instructions for using the printer, you may be responsible for all repairs.
The control panel LCD names for the paper trays are as follows.
■Standard paper tray: TRAY1
■Optional lower tray: TRAY2
■Optional duplex unit: DX
Error message Remarks
TONER EMPTY X
Replace the X toner cartridge X = C, M, Y, K,
NO TONER X
Install the X toner cartridge X = C, M, Y, K,
COVER OPEN
Close the Front Cover
COVER OPEN
Close the Top Cover
COVER OPEN
Close the Back Cover
COVER OPEN
Close the Duplex Unit Cover
JAM X
Remove the jammed paper. See the alphanumerical diagram to check on the
location
X = A1, A2, B, C, D or E
NO PAPER T1/2
Load paper into Tray 1/2.
WASTE TONER
Replace the waste toner pack.
NO OPC BELT
Install the OPC belt. Check that the charging roller
(on the bottom of the OPC belt
cartridge) is locked in place
and the levers are closed.
NO TR ROLLER
Install the transfer roller.
ILLEGAL TONER
Use only Brother genuine toner cartridges.