TROUBLESHOOTING 6 - 22
Paper handling
Question Recommendation
The printer does not feed
paper. ■Check to see if the Alarm LED is on. If so, the paper tray may be out of paper
or not properly inserted. If it is empty, put a new stack of paper in the paper
tray.
■If there is paper in the paper tray, make sure that it is straight. If the paper is
curled, you should straighten it before printing. Sometimes it is helpful to
remove the paper, turn the stack over, and then put it back in the paper tray.
■Reduce the stack of paper in the paper tray, and then try again.
How can I load envelopes? You can feed envelopes from the paper tray (Tray 1). M ake sure you adju st the
paper guide. Your application software also must be set up properly to print on
the size of envelopes you are using. This is usually done in the Page Setup or
Document Setup menu of your software. See your applications manual for more
information.
Which paper can I use? See What kind of paper can I use? on page 1-10 for detailed paper
specifications.
How can I clear paper jams? See Paper jams and how to clear them on page 6-8.
The printer feeds more than
one sheet at a time. Check the following:
■The paper in the tray is all the same type.
■The paper meets the specifications.
■Paper stack was fanned before loading.
■The stack of paper is not too high.
■The side guide is not set too tight.
Paper skews while feeding. Check the following:
■The side guide is adjusted properly.
■The amount of paper you loaded is correct. See Paper specifications on page
A-4.
Sometimes mis-picking of
paper from the paper tray or
mis-feeding of paper from the
paper exit occurs.
Clean the paper guide, the registration roller and the exit roller. See Cleaning on
page 5-21.