Troubleshooting

Error messages in the Status Monitor

The Status Monitor will report problems with the printer. Take the necessary action by referring to the following table.

If you want to turn the status monitor on, see Status Monitor on page 47 (For Windows® user) or Status Monitor on page 63(For Macintosh users).

Error message

Action

 

Cartridge Position

„ Put the drum unit assembly back in.

 

Error

 

 

Drum End Soon

„ The drum unit is near the end of its life. Buy a new drum unit to replace the current one.

 

 

See Replacing the drum unit on page 103.

 

Replace Drum

„ See Replacing the drum unit on page 103

 

 

 

 

Duplex Disabled

„ Close the back cover of the printer and put the duplex tray back in.

 

 

 

 

Drum Error

„ See Cleaning the corona wire on page 114.

7

 

 

Front Cover is Open

„ Close the front cover of the printer.

 

 

 

Fuser Cover is Open

„ Close the fuser cover located behind the back cover of the printer.

 

 

 

 

Incorrect paper size

„ Press Go or Job Cancel. Set the correct paper that you want to use, or load the same

 

for auto DX

size paper that you selected in the current driver setting. The paper size you can use for

 

 

automatic duplex printing is A4, Letter, Legal or Folio.

 

Jam MP Tray

„ Clear the jammed paper from the indicated area. See Paper jams and how to clear them

 

Jam Tray 1

on page 121.

 

 

 

Jam Tray 2

 

 

Jam Tray 3

 

 

Jam Inside

 

 

Jam Rear

 

 

Jam Duplex

 

 

 

 

 

Memory Full

„ Press Go to print the remaining data in the printer memory. Cancel the print job if you

 

 

want to delete the remaining data in the printer memory. See Control panel buttons on

 

 

page 84.

 

 

„ Reduce the complexity of your document or cut the print resolution.

 

 

„ Add more memory. See Installing extra memory on page 91.

 

 

 

 

No Toner

„ Open the front cover, then install the toner cartridge.

 

 

 

 

117