Troubleshooting

Solving print problems

Problem

 

Recommendation

 

The printer prints unexpectedly

„ Make sure that the printer cable is not too long. We recommend that you use a

 

or it prints garbage data.

parallel or USB cable that is no longer than 2 meters (6.5 feet).

 

 

„ Make sure that the printer cable is not damaged or broken.

 

 

„ If you are using an interface-switching device, remove it. Connect your computer

 

 

directly to your printer, and then try again.

 

 

„ Make sure that you have chosen the correct printer driver with ‘Set as Default

 

 

Printer’.

 

 

„ Make sure that the printer is not connected to the same port that is also

 

 

connected to a storage device or scanner. Take away all other devices and

 

 

connect the port only to the printer.

 

 

„ Turn off the Status Monitor.

 

 

 

 

The printer cannot print full

„ Press Go to print the remaining data in the printer memory. Cancel the print job

7

pages of a document. An error

if you want to delete the remaining data in the printer memory. (See Control panel

 

message MEMORY FULL

buttons on page 84.)

 

appears.

„ Reduce the complexity of your document or cut the print resolution.

 

 

 

 

„ Add more memory. (See Installing extra memory on page 91.)

 

 

 

 

The printer cannot print full

„ Press Go to print the remaining data in the printer memory. Cancel the print job

 

pages of a document. An error

if you want to delete the remaining data in the printer memory. See Control panel

 

message PRINT OVERRUN

buttons on page 84.

 

appears.

„ Reduce the complexity of your document or cut the print resolution.

 

 

 

 

„ Add more memory. See Installing extra memory on page 91.

 

 

„ Set page protection to Auto by using the supplied Windows® driver.

 

 

„ Change the following settings in the supplied Windows® driver and try again. The

 

 

best combination of these settings will vary depending on your document:

 

 

„ Graphics 1

 

 

„ TrueType Mode 1

 

 

„ Use Printer TrueType® Fonts

 

 

1

Choose the Basic tab, choose Manual in Print Settings, and then click Manual Settings....

 

 

 

 

 

 

 

The headers or footers appear

„ Adjust the top and bottom margins of your document.

 

when the document displays on

 

 

 

the screen but they do not show

 

 

 

up when it is printed.

 

 

 

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