Troubleshooting
Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. (See About paper on page 6.)
Problem | Recommendation |
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The printer does not feed | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
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paper. | straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the |
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| stack over and put it back in the paper tray. |
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| Reduce the amount of paper in the paper tray, and then try again. |
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| Make sure that manual feed mode is not chosen in the printer driver. |
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| Clean the paper |
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The printer does not feed paper | Fan the paper well and put it back in firmly. |
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from the MP tray. | Make sure that you have chosen the MP Tray in the Paper Source of the printer |
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| 7 | |
| driver. | |
The printer does not feed | The printer can feed envelopes from the |
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envelopes. | application to print on the size of envelopes you are using. This is usually done in |
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| the page setup or document setup menu of your software. (See your application |
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| manual.) |
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A paper jam has occurred. | Clear the jammed paper. (See Paper jams and how to clear them on page 121.) |
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The printer does not print. | Make sure that the cable is connected to the printer. |
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| Make sure the printer is powered on and that no error LEDs are lit on the printer |
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| control panel. |
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| Make sure that you have chosen the correct printer driver. |
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When printing on normal paper, | Change the printer driver setting in Media Type to a thin setting. |
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it creases. |
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The paper slides off the top Pull out and lift up the output tray support flap. output tray.
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