Troubleshooting

Network problems (For HL-5350DN and HL-5370DW)

For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Click Documentation on the menu screen.

The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the Start button, All Programs 1, your printer, and then User’s Guide.

You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com/).

1Programs for Windows® 2000 users

Other problems

Problem

Recommendation

 

The printer cannot print. The

„ Make sure that the printer cable is not damaged or broken.

7

‘There was an error writing to

„ Make sure the printer is turned on and that no error LEDs are lit on the printer.

 

LPT1: (or BRUSB) for the

„ If you have an interface-switching device, make sure that you chose the correct

 

printer’ error message is

 

displayed on your computer.

printer.

 

 

 

 

For Macintosh with USB

Problem

Recommendation

The printer does not appear in

„ Make sure that the printer is turned on.

Printer Setup Utility (Mac OS

„ Make sure that the USB interface cable is connected directly to the Macintosh.

X 10.3 and 10.4) or Print & Fax

„ Make sure the printer driver is installed correctly.

in System Preferences (Mac

OS X10.5).

 

 

 

Unable to print from the

„ Make sure that the supplied Macintosh printer driver is installed and that it is

application.

chosen with Printer Setup Utility (Mac OS X 10.3 and 10.4) or Print & Fax in

 

System Preferences.

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