Troubleshooting

 

 

 

 

 

 

Error message

Action

 

 

No Paper

„ The paper tray may be out of paper or not properly installed. If it is empty, put a new stack

 

 

No Paper for Manual

of paper in the paper tray and then press Go. If the problem is still unsolved, the paper

 

 

pick-up roller may be stained. Clean the paper pick-up roller. See Cleaning the paper

 

 

Feed

 

 

pick-up roller on page 112.

 

 

No Paper MP or Size

 

 

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled, straighten

 

 

Mismatch

 

 

it before printing. Sometimes it is helpful to remove the paper, turn the stack over and

 

 

No Paper in Tray 1 or

 

 

put it back in the paper tray.

 

 

Size Mismatch

„ Cut the amount of paper in the paper tray, and then try again.

 

 

No Paper in Tray 2 or

 

 

„ Make sure you use paper that meets Brother’s recommended paper specifications. See

 

 

Size Mismatch

 

 

About paper on page 6.

 

 

No Paper in Tray 3 or

 

 

„ Load the same size paper that you selected in the current driver setting.

 

 

Size Mismatch

 

 

 

 

 

 

 

 

 

Print Overrun

„ Press Go to print the remaining data in the printer memory. Cancel the print job if you

 

 

 

want to delete the remaining data in the printer memory. See Control panel buttons on

 

 

 

page 84.

 

 

 

„ If this does not clear the error, reduce the complexity of your document or cut the print

7

 

resolution.

 

 

 

„ Add more memory. See Installing extra memory on page 91.

 

 

 

„ Change the following settings in the supplied Windows® driver and try again. The best

 

 

 

combination of these settings will vary depending on your document:

 

 

 

„ Graphics mode

 

 

 

„ TrueType mode

 

 

 

„ Use Printer TrueType® Fonts

 

 

 

1 Choose the Advanced tab, click the Print Quality icon, and then choose Manual in Print Settings and

 

 

 

click the Setting... button.

 

 

Service call error

„ Check the LED indication to identify the error. See Service call indications on page 82.

 

 

 

 

 

 

Storage Full

The RAMDISK size is set to 0 MB. Increase the RAMDISK size. Or there is no space to store

 

 

 

jobs. Delete unnecessary macros or fonts.

 

 

Replace PF KitMP

Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper

 

 

 

pick up roller and separation plate) for the MP tray.

 

 

Replace PF Kit1

Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper

 

 

 

pick up roller and separation plate) for Tray 1.

 

 

Replace PF Kit2

Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper

 

 

 

pick up roller and separation plate) for Tray 2.

 

 

Replace PF Kit3

Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper

 

 

 

pick up roller and separation plate) for Tray 3.

 

 

Replace Fuser Unit

Call your dealer or Brother Customer Service for a replacement fuser unit.

 

 

 

 

 

 

Replace Laser Unit

Call your dealer or Brother Customer Service for a replacement laser unit.

 

 

 

 

 

 

Replace Toner

„ See Replacing the toner cartridge on page 95.

 

 

 

 

 

 

Toner Low

„ Buy a new toner cartridge and have it ready for when the Replace Toner status is

 

 

 

indicated.

 

 

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