Brother MFC-660CN, MFC-440CN Error message s

Troubleshooting and Routine Maintenance

125

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

BT Call Sign On

(For UK only)

BT Call Sign is set to ON. You

cannot change the Receive Mode

from Manual to another mode.

Set BT Call Sign to OFF. (See BT Call Sign

(For U.K. only) on page 49.)

Comm.Error Poor phone line quality caused a

communication error.

Try sending the fax again or try connecting

the machine to another telephone line. If

the problem continues, call the telephone

company and ask them to check your

phone line.

Connection Fail You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open The scanner cover is not closed

completely.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover until it

clicks.

Data Remaining Print data is left in the machine's

memory.

Re-start printing from your computer.

Print data is left in the machine's

memory. The USB cable was

unplugged while the computer

was sending the data to the

machine.

Press Stop/Exit. The machine will cancel

the job and clear it from the memory. Try to

print again.

Disconnected The other person or other

person's fax machine stopped the

call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADF on page 8.

See Document jam on page 129.

High Temperature The print head is too warm. Allow the machine to cool down.

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents Section I General 1 General Information 2 Loading documents and paper 3 General setup Section II Fax 5 Sending a fax 6 Receiving a Fax 7 Telephone and External devices 8 Dialling and storing numbers 9 Digital TAD (MFC-660CN only) 10 Advanced fax operations (Monochrome only) 11 Printing Reports 12 Polling Section III Copy 13 Making copies Section IV Direct Photo Printing 14 Printing photos from a memory card 15 Printing photos from a camera with PictBridge Section V Software 16 Software and Network features Section VI Appendixes A Safety and Legal B Troubleshooting and Routine Maintenance C Menu and Features Page Section I Genera l Using the documen tation Symbols and conventions used in the do cum enta tio n Accessing the Software Users Guide and Network Users Guid e Vie w ing D oc ume nt ati on Genera l I nform ation c d How to find Scanning ins tructions Viewing Documentation (For Macintosh)1 a Control panel overv iew Page LC D d ispla y in d ica tion s The LCD shows the current machine status when the machine is idle. 10.10.2006 20:48 Bas ic O per at ion s b c d Loading docum ents Using t he ADF Loadin g docu men ts and pap er How t o l o ad d ocume nt s a b c Sc annin g ar ea Acceptable paper and other med ia Rec omm ende d me dia Ha nd lin g and us ing med ia Brother paper Paper capacity of the output paper tr ay Ch oosi ng t he r igh t medi a Paper t ype and size for e ach operation Paper weight , thicknes s and capacity Loading paper, envelopes and other media Loading paper and other medi a a b c e f g h Loading envelopes, post car ds a nd p hot o pape r a b a b c Loading phot o paper a b d Removing small prints from the mach i ne Pri nt abl e a rea Genera l se tup Power Save m ode Putting your machine in Powe r Save m ode a Bringing your machine out of Powe r Save m ode Mod e Timer b General Setup. c d Paper setti ngs Pape r Type b c d Volume Setti ngs Ring Volume Setting the Ring Volume from the men u b c Automatic Daylight Savings Time LCD display Page Security featur es 4 TX Lock (MFC-440CN only) Setting and changing the TX Lock password Setting up t he password Memory Security (MFC-660 CN only) Page Turning the memory security on /off Turning on t he memory sec urity lock c d e f Turning of f the m em or y securi ty Fax Entering Fa x mode Faxi ng f rom the A DF Press Fax Start S endi ng a fax FAX Fax Resolution Standard Contrast Auto Speed-Dial Outgoing Call Faxing from the scanner glas s b c f Faxing Letter size documents fro m the scan ne r gla ss b c Co lour f ax tran sm is sion Ca nc ell i ng a fa x i n p rog r es s Broadcasting (M ono c hr om e on ly ) c d e f Additional sending operations Sending faxes using multiple sett i ng s Press Fax Start 09012345689 b c Over se a s Mo de d Delayed Faxing c d e Delayed Batch Transmission b c d Page Sending a fax at the end of a conversation (MFC-660CN only ) a b c e Ou t of Me mor y mess a ge Rece ive mode s Receivin g a Fa x Manual Fax Only Manual b Using recei ve modes Fax on ly Fax/ Tel Manua l TAD ( MFC-660C N only) Rece ive mod e se ttings Ring Delay c d e c d e Fax D etect If Fax Detect is On:6 Additional receiving operations Re ce ivi ng fa xe s int o m emo ry If Memory Receive is On: 6 If Memory Receive is Off:6 c d Receiving a fax at the end of a conversation (MFC-660CN only ) e a c d Telepho ne a nd Ex ternal devices Voice ope rations Making a telephone call (MF C-6 60C N only ) a b Telephon e service s Caller ID (MFC-660CN only) (Fo r U.K. and Irelan d only) Sett ing th e Cal ler ID to On c Viewing Ca ller ID List f c e f Printing Ca ller I D List c e g Sett ing th e Ph one Line Type b c d Connecting an external TAD (telephone an sw eri n g de v i ce) Connect ions a b c Recording outgoing message (OG M) o n an ex ter nal TAD a Mul ti-lin e c onnect io ns (PBX ) External and extension phones Connecting an external or e xte nsi on t el ep ho ne Operation from extension t ele phon es If you answer a call and no one is on the line: Using extension telephones (For U .K. only ) Using a cordless external tel ephon e Usin g re mote cod es Fax re cei ve code Telephone a nswer code Changing t he remote codes Page Dial ling and stor ing nu mb ers How to Dial Man ual d iallin g Sp eed- Dial ling b b c Outg oin g Ca ll b c Caller ID history (MFC-660CN only) (For U.K. and Ireland only ) b c Storing numbers St ori ng a pau se St ori ng Sp ee d-Di al num ber s c d g i Storing Speed-Dial numbers from Outgoing Calls b c g Changing Speed-Dial names or numbe rs j c d c d e f g c d e f Page Combining Quick-Dial numbe rs b c d e Digital TAD (MFC-660CN only) 9 TAD-Mode for internal TAD Se tti ng u p th e TA D a b Managing your messa ges Mess ag e ind ic ator Pla yin g voice mes sages a Additional TAD operations Set ting toll sav er c d e f ICM Re co rding Moni tor Advanced fax operations (Mon och rom e onl y) Fax Storage c d e Fax Preview (MFC-660 CN only) b c How to delete all faxes in the li st b How to print all faxes in the li st PC Fax Rece ive c d e f Turning off Advanced Fax Op eration s Changing Advanced Fax O peratio ns Remote Retrieval Setting a Remote Access Code c d a b c d e Rem ot e Fax c omm and s Page Ret ri evi ng fa x me ssa ge s a b c d e f a b c d e f Pri nting R epo rts 11 Fax reports Transmission Verification Report c Reports d How t o pr int a repor t b c Polli ng Polling ove rview Polling rece ive Page Polled transmit (Monochrom e on ly) Page Page How to c opy Ente ring C opy mo de Maki ng a sing le c opy c M aki n g co pi es COPY 13 Copy setting s Changing copy speed and qu ality d e f f Making N in 1 copies or a pos te r ( pag e la yo ut ) d e f g h i Page Page 13 Setting your changes as a new de fau l t b c Out of Memory messag e Page Page PhotoCapture Center Operatio ns Printing from a memory card wi thou t a PC Scanning to a memory card wi thou t a PC Using PhotoCapture Center from your computer Printing photos from a memory card Getting started 1 2 3 4 Ente ring Phot oCaptu re mode Print Image s OKSelect & Press View Photo(s) View Pho t o(s ) a a b d c Prin t Al l Ph otos a b c d Print Photo s a b c d e f g DPOF p r inting a PhotoCapture Cen ter print settin gs Other Ph PHOTO Paper Type Paper Size Brightness Contrast Print Quality Photo 10x15 cm 0 0 Print Start Press a b c Pape r opti on s Paper Ty pe a b c Paper an d print size a b c d Adjusting Brightness, Co nt rast an d Co lou r a b c Contrast a b c Colour E nhance ment a b c d f Crop ping a c Page Scan to Card Enter ing Sc an mode How to sc an to c ard a c d Understanding the Error Messages 15 Before Using PictBridge Pi ct Bri dge re qu ir eme nts Using PictBridge Printing photos from a camera with PictBr idge Printing Ima ges a b DPOF p r inting Understanding the Error Mes sages Page Page Softwa re and Netw ork featur es a b c a Appen dixes A Choosing a location Sa fety and Le gal To use the ma chine safely Page Page Imp orta n t s afety in st ruct ions IMP OR TAN T - F or yo ur sa fe ty Important - Wiring information ( for U.K. only) Warning - This m achine must be eart hed. LAN co nn ection EU D ire ct ive 20 02/ 96/ EC an d E N50 419 Leg al limit ation s for copy ing Tr ad ema rks B Troubleshoo ting I f you ar e ha vin g di fficu lty wi th yo ur m a chin e Troubleshooting and Routine Main te nance Printing Printing (Continued) Troubleshooting and Routine Maintenance 121 Printing Received Faxes Phone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Troubleshooting and Routine Maintenance 123 Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Network Difficulties Error message s Page OR Transferring your faxes or Fax Jour na l repo rt Transferring faxes to another fax mach i ne a b c d e g a b c Page Print er j am or pa per ja m a b c d e f g Dia l Ton e de tec tio n b Routine ma inte nanc e Re placin g the ink car tri dges a b c d e M f Cleaning the outside of the mach ine a b c d e a b Cleaning the machine printer plat en a Cleaning the Paper Pick-up Rolle r f a b c d e b c Ch eckin g the prin t q ualit y b c d e f i Checking the printing al ignm en t b c e b c Uninstalling or installing the handset and handset cradle (MFC-660 CN only) Uninstalling the handset and handset cra dle a b c Installing the handset and handset cra dle a b Machin e Inf ormatio n Ch eckin g the s er ia l num ber b c Packing and shipping th e m a chi n e d e f g h Page C Menu ke ys On-screen programming Mem or y st or ag e Menu and Fea t ure s Menu ta ble Menu ( ) Page Page Page Page Page Fax ( ) Scan ( ) Copy ( ) Page PhotoCapture ( ) Print Settings Page Ente ring T ext Pu ttin g s pac es Making corre ctions Re peat ing let ters Spe ci al ch ara cte rs an d sy mbols D Ge ner al Sp ec i fi c at ion s Page Print media Fax Digital TAD (MFC-660CN on ly) Copy PhotoCapture Cen ter PictBridge Scanner Printer Interfa ces Comput er requiremen ts Consumab le items Network (LAN) E Glossary Page Page Page Index F A B C D F G H I J M N O P Q R S T V W