Brother MFC-680CN Error message s

Troubleshooting and Routine Maintenance

127

B

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

BT Call Sign On

(For UK only)

BT Call Sign is set to ON. You

cannot change the Receive Mode

from Manual to another mode.

Set BT Call Sign to OFF. (See BT Call Sign

(For U.K. only) on page 48.)

Comm.Error Poor telephone line quality

caused a communication error.

If the problem continues, call the

telephone company and ask them to check

your telephone line.

Connection Fail You tried to poll a fax machine

that is not in Polled Waiting mode.

Check the other fax machine's polling

setup.

Cover is Open. The scanner cover is not closed

completely.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover until it

clicks.

Data Remaining Print data is left in the machine's

memory.

Press Stop/Exit. The machine will cancel

the job and clear it from the memory. Try to

print again.

Disconnected The other person or other

person's fax machine stopped the

call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADF on page 10.

See Document jam on page 132.

High Temperature The print head is too warm. Allow the machine to cool down.

Hub is Unusable. A Hub or USB Flash memory

drive with Hub has been

connected to the USB direct

interface.

A Hub or USB Flash memory drive with

Hub are not supported. Unplug the device

from the USB direct interface.

Image Too Long. The proportions of your photo are

irregular so effects could not be

added.

Choose a regularly proportioned image.

Image Too Small. The size of your photo is too small

to trim.

Choose a larger image.

Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 10 3 General setup 21 Section II Fax 5 Sending a fax 32 6 Receiving a Fax 39 7 Telephone and External devices 45 8 Dialling and storing numbers 54 9 Digital TAD 61 10 Advanced fax operations (Monochrome only) 65 11 Printing Reports 74 12 Polling 76 Section III Copy 13 Making copies 80 Printing photos from a memory card or USB Flash memory drive 14 Section IV Direct Photo Printing Section V Software 16 Software and Network features 110 Section VI Appendixes A Safety and Legal 112 B Troubleshooting and Routine Maintenance 121 C Menu and Features 148 D Specifications 166 E Glossary 182 F Index 186 Page Section I Genera l Using the documen tation Symbols and conventions used in the do cum enta tio n Genera l I nform ation Accessing the Software Users Guide and Network Users Gu ide Vie wing Do cume ntat ion Viewing Documentation (For Windows a b a b c d e How to find Scanning ins tructions How to find Network setup instruct ions (MFC-885CW only ) Control panel over view Page LC D d ispla y in d ica tion s The LCD shows the current machine status when the machine is idle. 5 6 12 3 4 General Information b General Setup. c d You can see the current setting on the LCD: Loadin g docu men ts and pap er Us ing th e scan n er g las s Document Size s Supported How t o l o ad d ocume nt s a b c Sca nn abl e ar ea Acceptable paper and other med ia Rec omm ende d me dia Ha nd lin g and us ing med ia Brother paper Paper capacity of the output paper tr ay Choo sing th e righ t me dia Paper type a nd size for each ope rat ion Paper weight, thickness and ca pacity Loading paper and other media a b c d e f g h Loading envelopes and post car ds About envel opes How to loa d envelopes a nd post cards a b a b c Load in g ph oto pa pe r a b c d Removing small printouts fro m th e m achin e Pr intab le area Ge neral s etup 3 Power Save mo de Putting your machine in Po we r Save mode a Mode T imer b General Setup. c d 1Min, 2Mins, 5Mins or Off. Paper settin gs Pa pe r Type b c d Paper S ize Volume Se ttings Automatic Daylight Savin gs Time LCD display Page Page Secu rity fea ture s Memory Se curity Setting and changing the memor y sec urit y pas swor d Sett ing a pa sswo rd fo r the first ti me c Page Page Section II Fax Entering Fa x mode Faxi ng f rom the A DF b c S endi ng a fax Faxi ng fro m th e s cann er gl ass b c f Faxing Letter size documents fro m the scan ne r gla ss b c Broadcasting (M ono c hr om e on ly ) c e f Cancelling a Broadcast in pr ogres s Additional sending operations Sending faxes using multiple sett i ng s b c d Cont rast b c Dual access Re al tim e t ran smiss io n b c c d c Delayed Faxing c d e Delayed Batch Transmission b c d Restoring all settings to the fact or y setti ng s b c Sendi n g a fax manua lly d e f Re c eiv in g a F ax Using rece ive modes Fax o nl y Fax/ T el Manu al TAD Recei ve mode setti ngs Ring De lay c d e c d e Additional receiving operations Printing a reduced incoming fax Receiving faxes into memory ( Mo noc hr om e o nly ) If Memory Receive is On: 6 If Memory Receive is Off:6 Page Tele phon e and External device s Voice ope rations Mak in g a te leph on e call a b Telepho ne s ervices Caller ID (For U.K. and Ireland onl y) Page Setting the Telephone Line Type b c d PBX and TRANSFER BT Cal l Sign (For U. K. only) Connecting an external TAD (telephone answe ring de vice) Co nnec ti on s a b c d Recording outgoing message (OGM ) o n an exte rna l T AD a b Mu lti - line co nn ecti on s ( PBX ) External and extension telephone s Connecting an external or ext ensio n te lephon e Operation from extension tel ep hones If you answer a call and no one is on th e l ine: Using extension telephones (For U.K. only ) Using a cordless external te leph one (M FC- 68 0CN on ly) Usin g re mote c odes Re mote Activ atio n co de Re mote Dea ctiva tio n cod e Changing t he remo t e c odes c d e Di allin g an d st or in g numb er s How to Dial Man ual d iallin g Sp eed Di alli ng c b c Ou tg oi ng Ca ll b Caller ID history (For U.K. and Ir e lan d onl y ) c Storing num bers Stori n g a paus e Sto ring Sp eed D ial nu mbers b c e g Storing Speed Dial numbers from Outgoing Call s b c e g h i j e g Setting up groups for br oadc as ting c d e f g c d e f Deleting a Group c d Deleting a number f rom a Group c d e Combining Quick Dial numbe rs c d e f g Digital TAD 9 TAD-Mode for internal TAD Se tti ng u p th e TA D a Page 9 Managing your message s Mess ag e i nd ic a to r b Pl ayi ng voi ce me ssag es a Additional TAD opera tions Fax Forwarding c d e Advanced fax operations (Mon och rom e onl y) Fax Storage c d e Fax Pr eview b c How to dele te all f axes in the li st b How to print all fa xes in the list b How to preview an outgoing fax b c d e PC Fax Rec eive c d e f c d e f g Turning off Advanced Fax O peratio ns c d e Changing Advanced Fax O perations Remote Retrieval Setting a Remote Access Code c d e Rem ot e Fax c omm and s Ret riev i ng f ax me ssag es a b c d e Changing your Fax For wardi ng numbe r a b c d e f P ri nti ng Repor ts Fax reports Transmission Verification Report c d e Reports How to prin t a r eport b c d Poll ing Polling ov erview Polling rec eive 12 Setup to receive delayed po lling b c d e f Sequential polling (M onoch rome on ly) b c e g h Polled transmit (M ono c hr om e on ly ) Page How to c opy Ente ring C opy mo de Maki ng a sing le c opy c M aki n g co pi es 13 Copy setting s Changing copy speed and qu ality d e f Enlarging or reducing the im age c opied f Making N in 1 copies or a pos ter ( pag e layo ut) d e f g h i Page Page 13 Setting your changes as a new de fau l t b c Out of Memory messag e Page Page PhotoCapture Center Operatio ns Printing from a memory card or USB Flash memory drive wi thou t a PC Scanning to a memory card or USB Flash memory drive wi thou t a PC Using PhotoCapture Center fr om your co mpute r Printing photos from a memory card or U SB Flash me mory drive Memory cards or a USB Flash memory driv e folde r stru ctur e Getting starte d 1 2 3 4 5 En te ring Ph ot oCa ptur e m ode Print Images View Pho to(s ) a b d a b c d Prin t Photo s a b c d e h Photo Ef fec ts Auto Correct a b a b d f Remove Red-Eye a b e f Page Page Trimmi ng a b d e f a b PhotoCapture Ce nter prin t settings Pr int S pee d an d Qua lit y a b c Pa pe r op tio n s Paper Type a b c Contrast a b c Colour Enha ncement a b Page Scan to a memory card or USB Flash memory drive Ente ring Sc an mod e How to scan to a memory card or USB Fla sh mem ory driv e a c d Understanding the Error Mes sages Printing photos directly from a PictBridg e camer a Pi ctBr idg e requ ir emen ts Sett ing y our di gital came ra P rint ing ph oto s from a ca mera 15 Pr intin g Imag es a b c DPOF print ing Printing photos directly from a digital camera (without PictBridge) Pr intin g Imag es a b c Understanding the Error Mes sages Page Page Softwa re and Networ k features a b c a Appen dixes A Choosing a location Sa fety and Le gal To use the ma chine safely Page Page Imp orta n t s afety in st ruct ions IMP OR TAN T - F or yo ur sa fe ty Important - Wiring information ( for U.K. only) Warning - This m achine must be eart hed. LAN co nn ection Radio in terfere ce European Union Only Legal lim itatio ns fo r copy ing Trade mark s B Troubleshoo ting I f you ar e ha vin g di fficu lty wi th yo ur m a chin e Troubleshooting and Routine Main te nance Printing Printing (continued) Troubleshooting and Routine Maintenance 123 Printing Received Faxes Telephone Line or Connections Receiving Faxes Sending Faxes Handling Incoming Calls Troubleshooting and Routine Maintenance 125 Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center Difficulties Network Difficulties Error message s Page Page Page Error an imation Transferring faxes to another fax machine Transferring your faxes or Fax Jo urnal repor t a b c g d e Page Document is jammed inside the ADF unit a b c d Pr in te r j am o r pa pe r jam a b c d e f g Di al To ne detect io n b c d Tele ph one l ine i nte rf erenc e Routine ma intenance Rep lac ing t he in k cart ridg es a b c e M f g Cleaning the outside of the mach ine a b c d e a b Cleaning the machine printer plat en a b Cleaning the paper pick-up rolle r a b c d e c d Ch ecki ng th e pr int q u ality c e f g h k Ch ec king th e p rint a lig nm ent b c e c Uninstalling and installing the handset and handset cradle (MFC-680 CN only) Uninstalling the handset and handset cra dle a b c Installing the handset and handset cr adle a b c Machine Information Ch ecki ng the ser ia l num ber b c Packing and shipping the mach ine d e f g h k l C Mode a nd menu keys On-screen programmin g Menu ta ble Mem o ry st orag e Menu t ab l e Page Page Page LAN menu Page Page Page Menu ( ) (continued) Fax ( ) Scan ( ) Copy ( ) Page PhotoCapture ( ) Print Settings Page Enter ing Te xt Put t ing s pac es Making corre ctions Repeating lette rs Sp ec ial char ac te rs and sy mbo ls D Gen eral Specification s Page Print media Fax Page Digital TAD Digita l Cordle ss Ha ndse t (MF C-885CW only ) Cordle ss hands et (BCL-D2 0) Ba tte ry Copy PhotoCapture Ce nter Page Scanner Printer Interfa ces Comput er requiremen ts Consumab le items Network (LAN) E Glossary Page Page Page Index F G H I J L M N O Q R S T V W