Troubleshooting and routine maintenance

97

Custom features on a si ngle line. If you have Call Waiting, Call Waiting/C aller ID, Voice Mail, an answering
machine, an alarm system or other custom feature on a single phone line with your
machine, it may create a problem sending or receiving faxes.
For Example: If you subscribe to Call Waiting or some other custom service and
its signal comes throug h the line while your m achine is sending o r receiving a fax,
the signal can tempor arily interrupt or d isrupt the faxes. B rother’s ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is com mon to all devices th at send and receive in formation
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate line with no custom features is recommended.
Menu Setting Difficulties
Difficulties Suggestions
Key operations do not work. Check that the control panel is fitted correctly on the machine. Reinstall the control
panel.
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are avai lable only when
the machine is in Fax mode.
Copy Quality Difficulties
Difficulties Suggestions
Vertical streaks appear in copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both.
(See Cleaning the scanner glass on page 118 and Cleaning the corona wire on
page 120.)
Printing Difficulties
Difficulties Suggestions
No print out. Check that the machine is plugge d in and the power s witch is turned o n.
Check that the toner cartridge and drum unit are installed properly. (See
Replacing the drum uni t (DR-3100) on page 124.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and c hosen.
Check to see if the LCD is showing an erro r message. (See Error mes sages
on page 106.)
The machine is online. On your PC, click Start and then Printers and Faxes.
Right-click ‘Brother MFC-XXXX (where XXXX is your model name)’. Make
sure that ‘Use Printer Offline’ is unchecked.
Handling Incoming Calls (Continued)
Difficulties Suggestions