96
Phone Line or Connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Check all line cord co nnections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tones before pressing Start.
The machine does not answer
when called.
Make sure the machine is in th e correct receiving mo de for your setup. (See
Receiving a fax on page 39.) Ch eck for a dial tone. If possible, call your machine
to hear it answer. If there is s till no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Sending Faxes
Difficulties Suggestions
Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to ch eck your
machine’s scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 118.)
Transmission Verificat ion Report
says ‘RESULT:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:NG’ on the Transmission
Verification Report, your machine may be out of memory. To free up extra
memory, you can turn off fax storage (see Turning off remote fa x options on page
62), print fax messages in memory (see Printing a fax from the memory on page
45) or cancel a delaye d fax or polling job (s ee Checking an d cancelling waiting
jobs on page 38). If the problem continues, ask the telephone company to check
your phone line.
If you often get transmission errors due to possible interference on the phone line,
try changing the Compatibility settin g to Basic. (See Compatibility on page 105.)
Vertical black line s when send ing. If the co py you made shows the same problem, clean the scanner. ( See Cleaning
the scanner glass on page 118.)
Handling Incoming Calls
Difficulties Suggestions
The machine ‘Hears’ a v oice as a
CNG Tone.
If Fax Detect is set to on, your machine is more sensitiv e to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. De activate the mach ine by pressing
Stop/Exit. Try avoiding this pr oblem by turning Fax De tect to off. (See Fax Detect
on page 42.)
Sending a Fax Call to the machine. If you answered on an external or extension phone, press your Fax Receive Code
(default setting is (l 51)). When your machine answers, hang up.