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Overview 10
This chapter explains how to resolve typical network problems you may encounter when using the machine.
If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center
at: http://solutions.brother.com
This chapter is divided into the following sections:
General problems
Network print software installation problems
Printing problems
Scanning and PC Fax problems
Protocol-specific troubleshoot ing
General problems 10
CD-ROM is inserted, but does no t start automatically 10
If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.
In this case, execute setup.exe in the root directory of the CD-ROM.
My computer cannot find the machine/print server
My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or
BRAdmin Professional 10
For Windows®
Firewall on your computer may be blocking the necessary network connection to the machine. In this case,
you will need to disable the Firewall o n your computer and re-install the drivers.
Windows® XP SP2 users: 10
aClick the Start button, Control Panel, Network and Internet Connections.
bDouble click Windows Firewall.
cClick the General tab. Make sure that Off (not recommended) is selected.
dClick OK.
Note
After the Brother software package is installed, enable again your Firewall.
Troubleshooting 10