Troubleshooting
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10
cVerify that the print server is on your network as follows:
For Windows®
1Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
2If a successful response is received, then proceed to Windows® 2000/XP, Windows Vista™,
Windows Server® 2003 IPP troubl eshooting on page 76. Otherwise, proceed to d.
For Mac OS® X 10.2.4 or greater
1From the Go menu, select Applications.
2Open the Utilities folder.
3Double click the Terminal icon.
4Try pinging the print server from the Te rminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to
two minutes for the print server to load its IP address after setting the IP address).
dIf you have tried a to c above and it does not work, then reset the print server back to the default factory
settings and try from the initial setup again. For information how to reset to the default factory settings,
see Restoring the network settings to factory defaulton page 26.
Error during printing 10
If you try to print while other users are printing large amounts of data (e.g. many pages or color pages with
high resolution), the printer is unable to acc ept your print job until the ongoing printing is finish ed. If the waiting
time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In
such situations, execute the print job again after the other jobs are completed.