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| Troubleshooting |
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Error Message |
| Cause | Action |
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Cannot Detect |
| You installed a new ink cartridge too | Take out the new ink cartridge and |
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| quickly and the machine did not | reinstall it slowly and firmly until it |
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| detect it. | latches. (See Replacing the ink |
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| cartridges on page 51.) |
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| An ink cartridge is not installed |
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| correctly. |
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| A used ink cartridge was reinstalled. | Remove the used ink cartridge and |
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| install a new one. |
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| If you are not using Genuine Brother | Use a new Genuine Brother |
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| Innobella™ ink, the machine may not | Innobella™ Ink Cartridge. If the error |
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| detect the ink cartridge. | is not cleared, call Brother Customer |
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| Service. |
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| The ink cartridge must be replaced. | Replace the ink cartridge with a new, |
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| genuine Brother ink cartridge. |
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| The new ink cartridge has an air | Slowly turn the ink cartridge so that |
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| bubble. | the ink supply port is pointing |
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| downward, and then reinstall the |
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| cartridge. |
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Cannot Print |
| One or more of the ink cartridges | Replace the ink cartridges. (See |
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Replace XX Ink | have reached the end of their life. The |
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machine will stop all print operations. |
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| While memory is available, black & |
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| white faxes will be stored in the |
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| memory. If a sending machine has a |
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| color fax, the machine's “handshake” |
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| will ask that the fax be sent as black & |
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| white. If the sending machine has the |
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| ability to convert it, the color fax will |
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| be stored in the memory as a black & |
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| white fax. |
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Clean Unable | XX | The machine has a mechanical | Open the scanner cover and remove |
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Init Unable | XX | problem. | any foreign objects and paper scraps |
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| from inside the machine. If the error |
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A foreign object, such as a paper clip |
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Print Unable | XX | message continues, do the following. | B | ||
or a piece of ripped paper, is in the | |||||
Scan Unable | XX | machine. |
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| Journal report on page 67 before |
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| disconnecting the machine so you will |
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| not lose any important messages. |
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| Then disconnect the machine from |
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| the power for several minutes, and |
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| then reconnect it. |
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Close Ink Cover | The ink cartridge cover is not locked | Firmly close the ink cartridge cover |
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| in the closed position. | until it locks into place. |
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Comm.Error |
| Poor telephone line quality caused a | Send the fax again or connect the |
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| communication error. | machine to another telephone line. If |
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| the problem continues, call the |
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| telephone company and ask them to |
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| check your telephone line. |
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61 