Difficulty with Operation

If you think there is a problem with the machine, make a copy first. If the copy looks good, the problem is probably not the machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing and Receiving Faxes

 

 

Condensed print and

If your copy looks good, you probably had a bad connection, with

horizontal streaks/top and

static or interference on the phone line. Try again and see if there is

bottom of sentences are cut

an improvement.

off.

If a copy looks worse, then call your Brother dealer for service.

 

 

Vertical streaks/black lines

Sometimes you may see vertical streaks/black lines on the faxes you

appear on the fax you receive

receive. Either the machine’s primary corona wire for printing may be

 

dirty, or the sending party’s fax scanner may be dirty. Clean your

 

primary corona wire, or ask the sender to make a copy to see if the

 

problem is with the sending machine. Try receiving from another fax

 

machine. If the problem continues, call Brother dealer for service.

 

 

Machine “hears” voice as

If the machine is set to Fax Detect (with an External Telephone)

CNG tone

ON, it is more sensitive to sounds. The machine may mistakenly

 

interpret certain voices or music on the line as a calling fax machine

 

and respond with fax receiving tones. Deactivate the fax by

 

pressing Stop/Exit. Try avoiding this problem by turning Fax

 

Detect (with an External Telephone) to OFF. (See Fax Detect (set

 

ON by default), page 22.)

 

 

Phone Line or Connections

 

 

 

Dialling does not work

Check for a dial tone. Change TONE/PULSE setting (See Setting

 

the Dialling Mode (Tone/Pulse) (Not available in New Zealand),

 

page 14). Check all line cord connections, and make sure the curled

 

handset cord is not in the EXT jack. Check power cord connection.

 

Send a manual fax by pressing Hook—OR—by lifting the handset,

 

and dialing the number. Wait to hear the fax receiving tones before

 

pressing Fax Start.

 

 

The machine does not answer

Make sure the FAX/MFC is in the correct receiving mode for your

when called

setup (either FAX, FAX/TEL or TAD). Check for dial tone. If

 

possible, call your FAX/MFC to hear it answer. If there is still no

 

answer, check the telephone line cord connection. Connect a

 

standard telephone handset to the FAX/MFC telephone jack. If

 

there is no ringing when you call your FAX/MFC, call your

 

Telephone Company to check the line.

 

 

No dial tone on the handset

Press Hook—OR—Lift the handset. If you hear no dial tone, check

 

telephone line cord connections at the FAX/MFC and wall jack.

 

Check that the handset curled cord is connected to the FAX/MFC's

 

handset jack. Test the jack with another single line telephone. If no

 

dial tone on the wall outlet, call your Telephone Company.

 

 

121Chapter 19