DIFFICULTY |
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| SUGGESTIONS |
Sending Faxes |
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Poor transmitting quality | Try changing your resolution to FINE or SUPERFINE. (See Fax Resolution, | ||||||
| page 16.) Make a copy to verify the machine’s scanner operation. | ||||||
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Transmission verification | There is probably temporary noise or static on the phone line. Try | ||||||
prints “Results:NG” | sending the fax again. If the problem continues, call the Telephone | ||||||
| Company to check your phone line. | ||||||
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When the receiving party | Sometimes the resolution mode you chose when you sent your fax may not | ||||||
says the picture is not clear | have been appropriate. Send the fax again, but try using the FINE or | ||||||
| S.FINE mode. Also, the machine’s scanner may be dirty, so try cleaning it. | ||||||
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When the receiving party | The machine’s scanner may be dirty or the receiving party’s print | ||||||
says vertical streaks appear | head may be dirty. Clean your scanner and make a copy to check if | ||||||
on the faxes they receive | the problem was caused by the machine. | ||||||
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Handling Incoming Calls |
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F/T | The machine knows the incoming call is not a fax so it is signalling | ||||||
(F/T) Mode. | you to answer the telephone call. Pick up the handset or answer from | ||||||
| an extension phone and press the machine’s Deactivation Code | ||||||
| (default setting is #51 (#91 for New Zealand)). | ||||||
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Transferring a fax call to the | If you answered at the machine, press Fax Start and hang up immediately. | ||||||
machine. | If you answered at an extension phone, press your Remote Activation Code | ||||||
| (default setting is |
| 51 ( |
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| 91 for New Zealand)). When the machine |
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| answers, hang up. | ||||||
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The Caller ID does not | The Caller ID signal is sent ten seconds after the Call Waiting | ||||||
display after the Call Waiting | Signal and speaking may interfere with it. When you hear the Caller | ||||||
Signal. | Waiting signal, ask the other party to hold while you catch the other | ||||||
| call. Then stop speaking until you see the Caller ID on the LCD. | ||||||
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General Printing Difficulties (For | |||||||
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The machine does not print. | Make sure the machine is plugged in. The toner cartridge and drum unit are | ||||||
| installed properly. The interface cable is securely connected between the | ||||||
| machine and computer. Check to see if LCD is showing an error message. | ||||||
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The machine prints | Unplug the machine. Make sure your application software is | ||||||
unexpectedly or it prints | correctly set up to use the machine by checking the primary settings | ||||||
garbage. | in your application software. | ||||||
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The machine prints the first | Your computer is not recognizing the printer’s “input buffer full” | ||||||
couple of pages correctly, then | signal. Please make sure you connect the printer cable correctly. | ||||||
some pages have text missing. |
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The machine cannot print full | Reduce the printer resolution. Reduce the complexity of your | ||||||
pages of a document. An | document and try again. Reduce the graphic quality or the number | ||||||
OUT OF MEMORY error | of font sizes within your application software. | ||||||
message occurs. |
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My headers or footers appear | Most laser printers have a restricted area that will not accept print. | ||||||
when I view my document on | Usually these are the first two lines and last two lines, leaves 62 | ||||||
the screen but do not show up | printable lines. Adjust the top and bottom margins in your document | ||||||
when I print them. | to allow for this. | ||||||
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MAINTENANCE
Troubleshooting and Maintenance 122