22 Troubleshooting and routine maintenance

Troubleshooting

IMPORTANT

For technical help, you must call the country where you bought the MFC. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below.

You can correct most problems by yourself. If you need additional help, call the Brother fax back system (USA only).

In USA only: 1-800-521-2846

ERROR MESSAGES

ERROR

CAUSE

ACTION

MESSAGE

 

 

 

 

 

Change Drum

The drum unit is near the end of its life.

Use the drum unit until you have a

Soon

 

print quality problem; then replace

 

 

thedrum unit with a new one.

 

 

 

 

The drum counter was not reset.

1. Open the front cover, and then

 

 

press Clear/Back.

 

 

2. Press 1 to reset.

 

 

 

Check

The originals were not inserted or fed

See Original jams on page 22-4.

Original

properly, or original scanned from AD F was

 

 

longer than about 36 inches (90cm).

 

 

 

 

Check Paper

The MFC is out of paper or paper is not

Refill the paper in the paper tray or

Check Paper #1

properly loaded in the paper tray.

MP tray.

Check Paper #2

 

—OR—

 

 

Remove the paper and load it again.

 

 

 

Check Paper MP

Paper in the MP tray runs out.

Reload paper. (SeeTo load paper or

 

 

other media in the multi-purpose

 

 

tray (MP tray) (For MFC-8820D and

 

 

MFC-8820DN)on page 2-8.)

 

 

 

Check Paper

When you see this error, the paper in the paper

Load the appropriate size paper or

Size

tray does not match the paper size you set in

change the default setting. (See

 

Menu, 1, 3.

Setting the Mode Timeron page

 

 

4-5.)

 

 

 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 22 - 1