Help

If you have trouble making or receiving calls, try checking the telephone line by replacing your Converse 2-Line with a known working product.

Phone does not ring for incoming calls

Check that the Ringer Volume switch is not set to off.

Handsfree calls on the speaker are quiet

Check that the Speaker Volume switch is not in the minimum position .

One of the IN USE lights is always on

If you have only one line connected to your phone, check that it is connected to the socket on the base marked L1 and that the Connection Mode switch is set to x1.

Cannot get Line 2

Check that both telephone line cords are connected and ‘clicked’ into place.

Check that the Connection Mode switch is set to x2.

No lights come on

Check that batteries are fitted and that they are not low on power.

HOLD does not work.

The HOLD button requires battery power in order to work. It will stop working when the display shows LOW BATTERY.

Display only works when handset is lifted

Batteries need replacing immediately.

3-Way Conference Calls are quiet

In some circumstance, the volume and quality of 3-Way Conference Calls may be affected due to your Converse 2-Line regulating the audible levels of 3-way calls. If these levels become unacceptable then BT’s Select Service 3-Way Calling will give you an effective alternative.

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BT Converse 2-line Telephone manual Help