Troubleshooting | Califone DC596 guide

5. Troubleshooting

	Issue	Resolution
	When running the	Check whether the DC596 camera is
	DC596 program the	properly connected to the USB port.
	following message	(Cameras other than from DC596 will not
	comes up, and	work.)
	doesn’t run. “The	Check to see if Settings – System –
	camera is either	Check to see if Settings – System –
	camera is either	Hardware tab – Device Manager – Imaging
	not connected or is	Hardware tab – Device Manager – Imaging
	not connected or is	Device – DC596 is properly installed. If not,
	not the appropriate	Device – DC596 is properly installed. If not,
	not the appropriate	please reinstall the driver.
	camera. Reconnect	please reinstall the driver.
	camera. Reconnect
	the appropriate
	camera.”
	Sound recording	Check to see connection is properly
	does not work	connected to the USB port. Sound
	properly when	recordings can only be done by the internal
	recording in Make	microphone of DC596. Check to see if the
	Mode	USB Audio device is connected in Settings
		– System – Hardware tab – Device Manager
		– Sound, Video, and Game Controller. If it is
		not, please reinstall the driver.
		If the USB device is correctly connected,
		the volume settings of the DC596 may be
		the problem. Select USB2.0 Web Camera
		and press Volume in Settings – Sound,
		Audio Device – Voice tab – Voice Recording.
		Uncheck the Silence All and select the
		volume accordingly.
		Caution: Do not manipulate or delete any of
		the files in the path of DC596

Issue	Resolution
Sound recording	It may be possible to have problems opening
does not work	contents if editing or deleting files in “.\
properly when	DiggiDitto\DC596\Project\Contents” and
recording in Make	also in the additional contents folder made.
Mode (Con’d)	Always use the DC596 program to insert /
	Always use the DC596 program to insert /
	edit / delete files or contents.
I’ve connected the	• There are a few PC’s that do not provide
camera and started	enough power to the USB 2.0 ports and
the DC596 program	thus the camera does not behave cor-
, yet the image does	rectly.
not show on the PC.	Need to use a USB hub which has a
	separate power supply.
	• The USB hub with separate power sup-
	ply does not improve the situation, i.e. a
	black screen appears on the PC.
	There are computers that have 512 MB of
	RAM and no RAM on the video cards and is
	in turn using part of the 512MB of system
	RAM. The problem occurs because it does
	not have enough memory to process the
	commands from the camera. An addition of
	512 MB of RAM may be required.
	The PC may have been infected with a virus
	and several devices may not be working
	correctly. A reinstallation of the PC with
	the operating system is needed. (Remember
	that DiggiDitto DC596 works on a PC with
	Microsoft Windows XP Service Pack 2.0 and
	beyond.)

DiggiDitto™ DC596—Smart Camera with Image Recognition