Problem 6

Documents are not scanned according to the

 

settings configured in the scanner driver.

Solutions

When you scan using a job registered with

 

CaptureOnTouch, the registered job settings have

 

priority over the scanner driver settings. Edit existing

 

job settings, or create a new job using the desired

 

scanning conditions.

Problem 7

If white lines or streaks appear in scanned images.

Solutions

Clean both sides of the scanner glass, and the rollers.

 

If a sticky substance such as glue or correction fluid is

 

found, carefully wipe with just enough pressure to

 

clean the area where the lines appear. If the problem

 

cannot be solved by cleaning, the internal glass may

 

be scratched. Contact your local authorized Canon

 

dealer.

Problem 8

Pages are missing.

Solutions

Then the scanner driver’s [Scanning Side] setting is

 

[Skip blank page], documents with very little black may

 

be unintentionally skipped. Decrease the [Set the

 

likelihood of skipping blank page] value (see p. 59,

 

p. 90), or select another scan mode setting such as

 

[Simplex] or [Duplex]. If pages are skipped due to the

 

document double feeding, see “Problem 9 Documents

 

jam (or double-feed)”.

Problem 9

Documents jam (or double-feed).

Solutions

(1) If the feed roller and the separation pad have been

 

installed correctly, clean them if necessary.

 

(2) Proper scanning may not be possible when

 

document pages stick together due to static

 

electricity. Fan the documents before you load

 

them.

Problem 10 Multiple pages of scanned images cannot be saved to a single file.

Depending on the file format, multiple scanned image pages cannot be saved as a single file with CaptureOnTouch Lite and CaptureOnTouch.

File type

Processing for multiple pages

 

 

 

JPEG, BMP,

Scanned images are always saved one

PPTX (Windows

page per file.

 

only)

 

 

 

 

 

 

You can save multiple pages to a single

TIFF, PDF

file by clicking

and selecting [Save

all pages as one file] in the displayed

 

 

dialog box.

 

 

 

 

Problem 11 All of the placed documents have been scanned,

 

but the scanned image does not appear on the

 

application.

Solutions

When [Panel-Feeding] or [Automatic Feeding] is

 

selected as the feeding method on the scanner driver’s

 

setting screen, a scanning operation will not continue

 

after all of the documents are fed, as the scanner

 

awaits additional documents to be fed. You can finish

 

the operation and send the scanned images to the

 

application by pressing the [STOP] button on the

 

operating panel.

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