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Canon Troubleshooting, Other, Playback, Recording, Power supply, Power source, CHECK THIS FIRST

Models: 6093B004 6094B001 6096B001 HF M50 HF M500 HF M52

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Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRSTPower supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder? (A21)

Recording

•Did you turn the camcorder on and correctly set it to a recording mode? (A45, 89) If you are recording on a memory card, is one cor- rectly inserted into the camcoder? (A39)

Playback

•Did you turn the camcorder on and correctly set it to playback mode? (A54, 132) If you are playing back recordings from a memory card,

is one correctly inserted into the camcorder? (A39) Does it contain any recordings?

Other

•Does the camcorder make a rattling sound? The internal lens fixture can move when the camcorder is turned off or in a playback mode. This is not a malfunction.

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

-When the recording program is set to [Underwater] or [Surface], the camcorder may turn off automatically if it becomes too hot. Turn off the camcorder and let it cool down.

The camcorder turns off without the battery warning indicator appearing on the screen.

-The battery charge has become low or the battery pack is exhausted. Replace or charge the battery pack.

Additional Information 203

Contents

HD Camcorder Important Usage Instructions HD Camcorder, VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500 systems Model ID0008 (including WLAN Module Model WM217) This Class B digital apparatus complies with Canadian ICES-003 IMPORTANT SAFETY INSTRUCTIONS REGIONS OF USE REGIONS Canada, Hong Kong S.A.R., USA Trademark Acknowledgements Exciting Features and New Functions Audio Scene Select Wi-FiFunctions (A114) (A163) Smart AUTO (A47) 47) Video Snapshot Face Detection (A71) Enjoying Your Recordings on Other Devices Use an Eye-Ficard (A160) to wirelessly (A162) to the Web your computer (A148) Enjoying Your Recordings Using the Camcorder's Wi-FiFunctions LAN cable (A165) „Introduction 16Getting to Know the Camcorder „Preparations 21Getting Started 27Basic Operation of the Camcorder „AUTO Mode Basic Recording „Video 54Basic Playback 67 Video Stories and Cinema Style „Photos „External Connections 138Terminals on the Camcorder 142Playback on a TV Screen 143Saving and Sharing Your Recordings „-/,Wi-FiFunctions „Additional Information 182Appendix: Menu Options Lists 198 Appendix: Onscreen Icons and Displays 203 Trouble About this Manual Introduction Š Supplied Accessories and CD-ROMs The following CD-ROMsand software are supplied with the camcorder: •PIXELA CD-ROM -/,You •Canon VIXIA CD-ROM.Contains the following components Instruction Manual - The Names of Parts Top view LCD panel Back view Bottom view 20 Š Introduction Preparations Getting Started 4 Charging will start when the camcorder is turned off • If the camcorder was on, the green ON/OFF (CHG) indicator (CHG) indicator will go out when the battery pack is fully charged • If the indicator flashes, refer to Troubleshooting (A207) NOTES •We recommend charging the battery pack in temperatures between •The battery pack will be charged only when the camcorder is off •USA and Canada only: The Lithium ion/polymer battery that powers the product is recyclable. Please call Grip Belt and Straps To attach an optional wrist strap To attach an optional shoulder strap Rotating the LCD Panel Basic Operation of the Camcorder HOME Menu [Main Functions] Panel [Edit] Panel [Other Settings] Menus Recording Camera mode Operation 2Touch [Recording Standard] and then touch the desired recording standard Recording Control standard button Playback First Time Settings Changing the Language 1 Press 2 Select the desired language [Other Settings] >q>[Language !]* > Desired language >[OK] >[X] Changing the Time Zone Using a Memory Card SDXC Memory Cards Eye-FiCards Inserting and Removing a Memory Card To remove the memory card -/,Selectingthe Memory (Built-inMemory/Memory Card) for the Recordings POINTS TO CHECK Be sure you understand the information provided in Eye-Fi Cards 3 Activate the relay recording [Other Settings] >r>[Rec Media for Movies] > [&] >[Relay Recording] >[%]* >[X] •Any of the following actions will deactivate the relay recording function: -Turning off the camcorder -Opening the memory card slot cover 3 Initialize the memory •Initializing the memory will permanently erase all recordings. Lost origi -Mac OS users: Use Finder to transfer music files from the [MUSIC] About the music files At the time of purchase Using the Optional Wireless Controller Wireless Controller’s Buttons AUTO Mode Basic Recording 2Press To change the recording standard, refer to Recording (A31) 3 Set the camcorder to mode [Camera Mode] >[N] >[OK] To record video About AUTO mode •Only the following functions are available in mode -Zoom (A50) -Quick Start (A52) -Video snapshot (A71) Smart AUTO icons Intelligent IS Shooting method Icon Ä(Dynamic IS) Zooming in (zooming toward S) Using the Zoom Lever Using the Touch Screen’s Zoom Controls Quick Start 1 second*, allowing you to record the subject right away 1With the camcorder on and in a recording mode, close the LCD panel 2When you wish to resume recording, open the LCD panel •The camcorder will not enter standby mode if the LCD panel is closed •About standby mode and auto power off: Video Basic Playback 3Look for the scene you want to play back !Open the index selection screen. "Memory being read #Recording date $Division line between recording dates %Drag your finger left/right for the next/previous index page During playback: Jump to the beginning of the scene "Jump to the beginning of the next scene #Pause the playback $Fast playback** backward/forward During playback pause: !Resume playback "Slow playback* backward/forward #Capture the displayed frame as a photo (A128)**. $Decoration (A72) •The speed indicated on the screen is approximate 3D Flip View The [Index Selection] Screen: Selecting the Content to Play Back Deleting a Single Scene 3 Delete the scene [Ý] >[Edit] >[Delete] >[Yes] >[OK] Deleting Scenes from the [Movies] or [Movies] Index Screen 1Open the [Movies] or [Movies] index screen 2 Delete the scenes Deleting a Single Scene from a Story Deleting Scenes from a Story by Rating Deleting Stories •Be careful when deleting recordings. Once deleted, scenes cannot be recovered •Deleting a story permanently deletes all the scenes it contains •When deleting scenes, scenes will be removed from the [Movies] •Save copies of important scenes before deleting them (A146) Selecting the Playback Starting Point To change the interval between frames Onscreen Displays and Data Code Video Stories and Cinema Style Creating a New Story Recording a Scene within a Story Recording Additional Scenes within an Existing Story Cinema Mode and Cinema-LookFilters 2 Set the camcorder to mode [Camera Mode] >[] >[OK] 3 Select the desired cinema-lookfilter [FILTER 1] >Desired cinema-lookfilter* >[OK] [1: Cinema Standard] [2: Vivid] [3: Dream] [4: Cool] [5: Nostalgic] • A blue border appears on the screen • Press Vagain to return to normal video recording mode 2 Press Y • The camcorder records for a few seconds (the blue frame serves as a visual progress Decorating Scenes while Recording frozen image To use [Pens and Stamps] 1Touch [Ó] The [Pens and Stamps] screen will appear 2 Select the desired pen or stamp from [Tools] To use [Animated Stamps] 1Touch [×] The [Animated Stamps] screen will appear 2 Touch one of the control buttons To use [Captions] Mixing Your Own Images with Live Video To use the Chroma Key function Decorating Scenes during Playback Playing Back Stories from the Gallery 3 Select the rating of the scenes you want to play back [Story Details] >[Select by Rating] >Desired rating > [K] >[K] 4Touch the story’s thumbnail to start the playback •Playback controls are the same as when playing back scenes from the [Movies] or [Movies] index screen (A56) Rating Scenes Immediately After Recording Rating Scenes from the List of Scenes Rating Scenes During Playback Using One of the Supplied Music Tracks as Background Music To adjust the background music balance during playback To delete a music track Using an External Audio Player for Background Music Playback with the video not linked to the external audio •About video playback linked to the external player: Copying and Moving Scenes Within/Between Stories 4Select the destination Drag your finger right/left to select the desired story and touch its thumbnail. Then, drag your finger up/down to select the desired 5 Copy or move the scene Selecting a Story’s Thumbnail Image Changing a Story’s Title Page Advanced Functions Reviewing the Latest Scene Recorded Selecting the Video Quality (Recording Mode) Movies recorded in MXP mode cannot be saved on AVCHD discs. Use an external 92 Š Video Approximate recording times Recording mode → Memory ↓ GB Memory card GB Memory card Selecting the Frame Rate Options for AVCHD movies ( Default value) [´60i (Standard)] [·PF30] [¹PF24] Special Scene Recording Programs [úSCN: Portrait] [ûSCN: Sports] [üSCN: Night Scene] To record nightscapes with lower noise [ýSCN: Snow] [ÿSCN: Sunset] [ŒSCN: Low Light] [œSCN: Spotlight] [ŠSCN: Fireworks] [šSCN: Underwater] -White points may appear on the screen •[ŠSCN: Fireworks]: -When the optional Wide-converteror Tele-converteris attached to the camcorder, autofocus will not be effective. Make sure to focus manually (A108) •[šSCN: Underwater]/[ŸSCN: Surface]: Advanced Image Stabilization Dynamic] Standard] [jOff] Powered IS •For surveying and following shots, when you pan the camcorder from side to side or tilt it up and down, we recommend setting the IS mode to [Dynamic] or [Standard] Pre-Recording 1 Activate the pre-recordingfunction •Any of the following actions will deactivate the pre-recordingfunction -Leaving the camcorder without any operation for 5 minutes -Changing the operating mode -Pressing -Opening the decoration screen To select the main subject Touch & Track 1Make sure face detection is activated (A100) Face detection is always activated in mode •A white double frame will appear around the subject and track it as it moves •Touch [Cancel £] to remove the frame and cancel the tracking Faders To fade in/out Manually Setting the Shutter Speed or Aperture [‚Shutter-Pri AE] [“Aperture-Pri •[‚Shutter-Pri.AE]: Shutter Speed and Aperture Value Guidelines 1/15 1/30 1/60 1/100 Manual Exposure Adjustment •When shooting subjects with a strong light source behind them, the -In mode, when using a cinema-lookfilter other than [Cinema Standard] -When using the [üSCN: Night Scene], [ýSCN: Snow], [þSCN: Beach], [ÿSCN: Sunset] or [œSCN: Spotlight] recording program Automatic Gain Control (AGC) Limit Manual Focus Adjustment 3Touch and hold [F] or [E] to adjust the focus •The focusing distance displayed will change as you adjust the focus •When the recording program is set to [šSCN: Underwater] or [ŸSCN: Surface], the camcorder will return to autofocus •See Specifications (A238) for additional notes about the [FUNC.] >[ZOOM Zoom] >[W]* (tele macro) >[X] •The camcorder will automatically adjust the zoom to the telephoto end •Any of the following actions will deactivate the tele macro function -Pressing T -Setting the camcorder to mode To set the custom white balance [ÃAutomatic] [¼Daylight] [½Shade] [¾Cloudy] To record on a cloudy day Image Effects Self Timer 2 Activate the self timer [Other Settings] >p>[Self Timer] > [iOn <] >[X] •<will appear on the screen •Repeat, selecting [jOff], to turn off the self timer Audio Scenes and Other Audio Settings Settings for each audio scene [FUNC.] >[Audio Scene] >Desired audio scene > [X] [Music] To vibrantly record music performances and singing indoors [Speech] Best for recording human voices and dialog Settings for each audio scene Auto Wind Screen Audio Equalizer Built-inMicrophone Directionality [íMonaural] [îWide] [ïZoom] Except when using the audio mix function, an external microphone overrides the Audio Recording Level Manual Adjustment of the Audio Recording Level When you are using a microphone connected to the MIC terminal, including the Using Headphones 2 Change the function of the terminal to headphones output [Other Settings] >q>[AV/Headphones] > [ÓHeadphones] >[K] 3 Connect the headphones to the AV OUT/×terminal To adjust the volume during playback Using the Mini Advanced Shoe 1Open the mini advanced shoe cover 2 Attach the optional accessory to the mini advanced shoe Using the SM-V1Surround Microphone or DM-100Directional Stereo Microphone Using the WM-V1Wireless Microphone Using Commercially Available Microphones If necessary, activate and adjust the audio mix balance with the When an external microphone is connected to the camcorder •If the audio level is too high and the sound gets distorted, adjust the •When using the optional SM-V1Surround Microphone: Using an External Video Light Attach the optional video light to the mini advanced shoe •Refer to Using the Mini Advanced Shoe (A122) 122) The optional Capturing a Video Snapshot Scene Capturing Photos 2 Select the photo capture setting [Other Settings] >r>[Photo Capture from Video] >[ÚSingle Photo] or [pPhoto Sequence] >[X] To capture the photos 1Play back the scene or story from which you want to capture the photo Dividing Scenes 1 Play back the scene you want to divide 2Pause the playback at the point where you want to divide the scene 3Open the scene division screen [Edit] >[Divide] •The following scenes cannot be divided: Photos Photo Jump Function Deleting a Single Photo Deleting Photos from the Index Screen 2 Delete the photos To select individual photos 1Touch on the individual photos you want to delete 2 After selecting all the desired photos, touch [OK] [Select] Select individual photos to delete Slideshow You can play a slideshow of all the photos and even set it to music 2Select the background music to use during the photo slideshow Music tracks: Steps 3 and 4 (A82). External audio: Steps 4 - 5 (A84) Touch the screen to display the playback controls, then touch To change the slideshow’s transition effects External Connections Terminals on the Camcorder Connection Diagrams Connection Type: Digital Quality: High definition Output only About the HDMITM connection While the camcorder is connected to an HDTV using connection 2 -/,only Page Playback on a TV Screen 1 Turn off the camcorder and the TV 2Connect the camcorder to the TV Connection Diagrams 3Turn on the connected TV Saving and Sharing Your Recordings Copying Scenes from a Story by Rating Copying a Single Photo Copying Photos from the Index Screen -If the memory card slot cover is open -If the LOCK switch on the memory card is set to prevent writing -If the file numbering is at maximum (A192) -If there is no memory card in the memory card slot Saving Recordings on a Computer Saving AVCHD Movies (Windows only) Saving MP4 Movies and Photos (Windows/Mac OS) To check that the software was installed correctly First-timeconnection to a computer running Windows •When the camcorder is connected to a computer: -Do not disconnect the USB cable -Do not turn off the camcorder or the computer With the supplied software VideoBrowser If you connect the camcorder to the computer while it is set to Saving a Memory onto an External Hard Drive Before disconnecting the external hard drive To delete a memory save folder Initializing the External Hard Drive In High Definition In Standard Definition -/,UploadingAVCHD Movies to the Web Converting Scenes into Standard Definition from the [Movies] Index Screen Converting Scenes into Standard Definition from a Story by Rating Connecting to the Computer and Uploading your Videos Uploading your Videos Using an Eye-FiCard 2Convert the desired movies (A157) The status of the wireless communication is shown by the -•(grayed out) Communication not established -•(animated) Wireless upload in progress -…[Eye-FiCommunication] is set to [jOff] Connecting to the Computer and Uploading your Recordings Wi-FiFunctions About the camcorder's Wi-Fistandard While using 164Š Wi-FiFunctions Connecting to a Wi-FiNetwork Wi-Fi Protected Setup Manual Setup General requirements Wi-FiProtected Setup (WPS) 4Within 2 minutes, touch [OK] on the camcorder's screen 5Touch [Automatic] to automatically obtain an IP address To assign the IP address manually, touch [Manual] and perform the procedure in To manually assign an IP address •A screen to test the settings will appear Manual Setup To manually enter a wireless access point (step 3) Enter the details of the wireless access point When using Transferring Files to a Computer or FTP server If you have not done so already, complete the For computers running Windows: File Transfer Destination Setup for Windows Computers File Transfer Destination Setup for FTP Servers Transferring Recordings •You can select more than one memory •Once connected, the wireless transfer will begin automatically You can touch [Stop] and then 5 Touch [OK] •Do not open the memory card slot cover during wireless transfer Uploading Recordings to YouTube and Facebook 2 Select the service you wish to upload to [Edit] >[Network Utility] >Desired service >Touch the desired recording Setting Up a Wi-FiConnection (Ad Hoc Mode) [ Wi-Fi] >[Wi-FiSetup] >[Network Setup] >[] >[Set Up New] 3 Enter the details of the connection 4 Touch [Automatic] to automatically obtain an IP address 5 Touch [No] • You can touch [Check urrent Configuration] to review the network settings Uploading Videos Wireless Playback on a DLNA-CompatibleDevice 2Camcorder: Touch [ Wi-Fi]and then touch [DLNA Media Server] 178Š Wi-FiFunctions If playback is not smooth Page Glossary Additional Information Appendix: Menu Options Lists [ON], [OFF] Powered IS]1 [ZOOM Zoom] [W] (tele macro): Toggle on or off Standard] [Edit] Panel Mode [zSD Index memory: In the gallery: [Delete] or [ ] [Delete Story] [Edit Title] [Copy] [Other Settings] Menus When the camcorder is in mode, you will not be able to access the pmenu pCamera Setup Menu item Setting options [hNormal], [çBoost LF Range] Response]1 [èLow Cut Filter] [éBoost MF Range] [êBoost HF+LF Range] Minimum shutter speed used: 1/30; 1/12 when the frame rate is set to [30P] if you set the camcorder to mode •If a trailing afterimage appears, set the slow shutter to [jOff] [Conversion Lens]: [Surround Mic Directionality]: [Surround Mic Attenuator]: Playback Setup [Data Code]: [TV Type]: rRecording & Connections Setup [Rate Scenes (Recording)]1 [&]* (built-inmemory) Memory] [*]* (memory card) [x.v.Color]: [File Numbering]: •We recommend using the [nContinuous] setting 192 Š Additional Information qSystem Setup Page [Reset All] [No], [Yes] [Eye-Fi [kAutomatic], [jOff] Communication]3 [Custom Control Button]: [Autostart Decoration]: [Power Saving Mode]: Controls the camcorder’s automatic power off set- tings battery charge (as a percentage) and the remaining recording time mode) or playback time (, mode) •The remote control of the TV can only be used to play back movies or photos (or mode only). If the camcorder is connected to the •We recommend not connecting more than 3 HDMI-CECcompatible devices at a time [HDMI Status]: [Distance Units]: Appendix: Onscreen Icons and Displays Recording Movies Playing Movies (during playback) 200 Š Additional Information Viewing Photos 7 Memory operation ÓFrame advance, ÔFrame reverse 9 Remaining battery time 100% 75% Troubleshooting 204 Š Additional Information Page Indicators and Onscreen Displays 206 Š Additional Information Picture and Sound Memory Card and Accessories 208 Š Additional Information Connections with External Devices -/,Wi-FiFunctions 210 Š Additional Information List of Messages (in alphabetical order) -/,Refer 218) for external hard drive related messages. Refer to for 212 Š Additional Information Page 214 Š Additional Information Page 216 Š Additional Information Page List of Messages for the Optional Video Light -/,Listof Messages for Connecting to an External Hard Drive -/,Listof Messages for Wi-FiFunctions 218 Š Additional Information Page 220 Š Additional Information Page Handling Precautions Camcorder Long-termstorage Battery Pack Remaining battery time Regarding the use of non-Canonbattery packs Memory Card Built-inRechargeable Lithium Battery Disposal Maintenance/Others Cleaning Condensation To avoid condensation When condensation is detected Using the Camcorder Abroad Power Sources Playback on a TV Screen Accessories Optional Accessories Use of genuine Canon accessories is recommended 3WL-D89Wireless Controller To purchase this accessory, contact your local Canon office 4 Battery Packs 5CG-700Battery Charger Use the battery charger to charge the battery packs Charging, Recording and Playback Times Battery pack→ BP-718 -/,RecordingAVCHD movies using the built-inmemory Battery Playback 190 min 270 min 7TL-H43 Tele-converter 8WD-43 Wide-converter 9FS-43UII Filter Set aA WM-V1Wireless Microphone fA SM-V1Surround Microphone Ag DM-100Directional Stereo Microphone hA VL-5Video Light jA VFL-2Video Flash Light •The VFL-2cannot be used as a flash with this camcorder aS WP-V4Waterproof Case sS SC-2000Soft Carrying Case Specifications VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500 Terminals CA-110Compact Power Adapter BP-718Battery Pack About the music files Audio encoding: Linear PCM Audio sampling: 48 kHz, 16 bits, 2 channels Minimum length: 1 second File type: WAV Index Pre-recording Quick Start Manual focus Manual mode Markers USB terminal . . . . . . . .138, 140 YouTube 242 Š Additional Information USA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR THE UNITED STATES Page CANADA CANON CONSUMER DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY