✘The PC Does Not Recognize the Scanner (Connecting via SCSI)
The following are possible causes of the PC failing to recognize the scanner. Check each possible cause.
Cause | The scanner is not connected correctly. |
Action | Check all the SCSI cable connections between the scanner, the |
| SCSI board in the PC, and any other SCSI devices connected to |
| the system. |
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Cause | The SCSI board is not correctly installed in the PC. |
Action | Refer to the instruction manual for the SCSI board and correctly |
| install the SCSI board in the PC correctly. |
| Also check the following, depending on which operating system |
| you are using: |
| Windows 98/Me |
| Click Start - Settings - Control Panel - System - Device Manager, |
| and make sure that no “x” or “!” symbol appears next to the SCSI |
| Controller entry. If either of these symbols is displayed, refer to |
| the instruction manual for the SCSI board and make the SCSI |
| board settings again. |
| Windows NT 4.0 Workstation |
| Click Start - Settings - Control Panel - SCSI Adapter, and make |
| sure that the system recognizes the SCSI board properly. If the |
| system dose not recognize the SCSI board properly, refer to the |
| instruction manual for the SCSI board and make the SCSI board |
| settings again. |
| Windows 2000 Professional |
| Click Start - Settings - Control Panel - System - Hardware - |
| Device Manager, and make sure that no “x” or “!” symbol |
| appears next to the SCSI Controller entry. If either of these |
| symbols is displayed, refer to the instruction manual for the SCSI |
| board and make the SCSI board settings again. |
| Windows XP |
| Click Start - Control Panel - Performance and Maintenance - |
| System - Hardware - Device Manager, and make sure that no “x” |
| or “!” symbol appears next to the SCSI Controller entry. If either |
| of these symbols appears, refer to the instruction manual for the |
| SCSI board and reconfigure the SCSI board. |
Troubleshooting 57