✘Images Are Not Scanned

Check the following if the scanner does not scan an image even though the scanning operation is being performed:

●Is the scanner correctly connected to the PC?

●Has the scanner driver been installed?

●Has the application software been installed correctly? Has the application software been set up correctly?

●Is there a problem in the PC system?

Notice

If the scanner does not respond at all due to a system error, turn the scanner off, wait at least 10 seconds, and then turn the scanner back on again.

When you resume scanning, make sure that the last document was scanned correctly.

✘Documents Do Not Feed Properly

The following are possible causes of a document failing to feed properly. Check each possible cause.

Cause

Attempting to scan a document of a size, thickness or

 

weight that the scanner cannot scan.

Action

Check the size, thickness and weight of the document. For

 

precautions concerning documents, refer to “Documents” on

 

page 37.

 

 

Cause

The rollers inside the scanner are dirty or worn.

Action

Clean the rollers as described on page 55. If the rollers are worn,

 

contact your service representative and request to have the rollers

 

replaced.

For details on how to clear jammed paper, see “Clearing a Paper Jam” on page 51.

60Troubleshooting