Problem 8 Each scanned image of a multi-page document is

 

saved as a separate document.

Solutions

With CaptureOnTouch, you can scan multiple pages

 

into one image file when TIFF or PDF file format is

 

selected. To do this, select [File type], click the

 

button, and select [Save all pages as one file] in the

 

displayed dialog box.

Problem 9 Documents feed, but the scanning procedure does

 

not complete.

Solutions

When Panel-Feeding or Auto-Feeding is selected as the

 

feeding method on the scanner driver’s setting screen,

 

after a document is fed, scanning does not occur until

 

the scan button is clicked on the scan panel.

Problem 10 Scanned images of multiple pages cannot be saved in a single JPEG or BMP (PICT) file.

Solutions

Multiple scanned images cannot be saved in a single

 

JPEG or BMP (PICT) file. Save the images in either

 

multi-page TIFF or PDF format.

Problem 11 Memory becomes insufficient and scanning stops.

Solutions

If you configure scanning conditions that use a large

 

amount of the computer's memory, scanning may stop

 

because of insufficient memory. Although this depends

 

on the computer's memory size, the possibility of

 

insufficient memory increases if any of the following

 

scanning conditions overlap.

 

• [Color Mode] is set to [24-bit Color]

 

• A large page size (e.g. Legal) is specified as the [Page

 

Size]. Alternatively, the page size is set to [Scanner's

 

Maximum].

 

• A high resolution (600dpi etc.) is specified for [Dots per

 

inch].

 

If an error message appears due to insufficient memory

 

while scanning is in progress, exit the application,

 

change the scanning conditions (e.g. reduce the

 

resolution or page size) and then try scanning again. In

 

addition, the amount of memory used can be contained

 

by turning off [Moire Reduction] and [Please change

 

prevent bleed through and remove] if they are set to on.

Problem 12 Scanned images are upside down.

Solutions

Confirm the scanner driver settings.

 

In Windows, confirm that the [Upside-down feeding]

 

check box in the [Feeding] tab is cleared.

 

In Mac OS X, confirm that the [Upside-down feeding]

 

check box in the [More] dialog box is cleared.

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