Troubleshooting Guide, 203 | Canon EOS 5D specs

Troubleshooting Guide

If there is a problem, first refer to this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center.

Power-Related Problems

The battery cannot be recharged with the battery charger provided.

Do not recharge any battery pack other than genuine Canon Battery Pack LP-E6.

The charger’s lamp blinks at high speed.

If there is a problem with the battery charger or battery pack or if communication with the battery pack (non-Canon battery packs) is not possible, the protective circuit will terminate the charging and the orange lamp will blink quickly at a regular interval. If there is a problem with the battery charger or battery pack, unplug the charger’s power plug from the power outlet. Detach and reattach the battery pack to the charger. Wait 2 to 3 minutes, then reconnect the power plug to the power outlet. If the problem persists, contact your dealer or nearest Canon Service Center.

The charger’s lamp does not blink.

If the internal temperature of the battery pack attached to the charger is high, the charger will not charge the battery for safety reasons (lamp off). During the charging, if the battery’s temperature becomes high for any reason, the charging will stop automatically (lamp blinks).When the battery temperature goes down, the charging will resume automatically.

The camera does not operate even when the power switch is set to <1>.

The battery is not properly installed in the camera (p.26). Recharge the battery (p.24).

Make sure the battery compartment cover is closed (p.26). Make sure the card slot cover is closed (p.29).

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Canon EOS 5D Troubleshooting Guide, 203, Charger’s lamp blinks at high speed, Charger’s lamp does not blink

Contents

English CF Card Testing the Camera Before Using and LiabilityCopyrights Item Check List Basic Assumptions Conventions Used in this ManualIcons in this Manual Chapters Contents Advanced Operations Image SettingsSetting the AF and Drive Modes Image Playback Sensor CleaningLive View Shooting and Movies Reference 153Customizing the Camera Index to Features Flash Exposure adjustmentSensor cleaning Dust reduction Shooting Camera Care Handling Precautions Cards LCD Panel and LCD Monitor Attach the lens. p.31 Insert the battery. p.26Set the power switch to Quick Start Guide Review the picture. p.145 Set the Mode Dial to 1 Full Auto. p.48Focus the subject. p.35 Take the picture. p.35 Nomenclature Nomenclature RAW LCD Panel Viewfinder Information Fully-Automatic Modes Mode Dial Camera User Settings EF 24-105mm f/4L is USM lens Use of genuine Canon accessories is recommended Battery Charger LC-E6E Battery Charger LC-E6Charger for Battery Pack LP-E6 p.24 Attaching the Strap Getting Started Charging the Battery Purchase a new battery Tips for Using the Battery and ChargerIf the battery has been recharged, attach When not using the camera, remove the battery Installing and Removing the Battery About Auto Power Off Turning on the PowerAbout the Automatic Self-Cleaning Sensor Icon Level % Indication Checking the Battery LevelBattery Life Temperature At 23C / 73F At 0C / 32F Insert the card Installing and Removing the CF CardInstalling the Card Open the cover Remove the card Set the power switch toMake sure the access lamp is off, then open the cover Removing the Card Open the cover Attach the lens On the lens, set the focus mode switch to AF autofocusAttaching and Detaching a Lens Attaching a Lens Remove the caps Turn the hood clockwise to attach it securely About ZoomingAttaching a Hood To zoom, turn the zoom ring on the lens with your fingers Take the picture Set the is switch toAbout the Lens Image Stabilizer Press the shutter button halfway Holding the Camera Basic Operation This releases the shutter and takes the picture Shutter ButtonPressing halfway Pressing completely 9Operating the Multi-controller Turn the 6 dial only Turn the 5 dial only Using the Quick Control Dial for SelectingBefore using the 5 dial, set the power switch to J After pressing a button, turn the 5 dial Display the Quick Control screen 9Using the Quick Control ScreenSet the desired setting Quick Control Screen Nomenclature Function Setting Display F/a/FMenu Screen 3Menu OperationsFully-Automatic Modes 1/C Menu Screen Select the desired item Menu Setting Procedure Display the menuSelect the setting Select a tab Before You Start Under the 5 tab, select Format, then press 3Formatting the CardSelect Format Select OK Set the desired time 3Set the Power-off Time/Auto Power OffTurn the 5 dial to select the setting, then press Turn the 5 dial to select OK, then press 3Reverting the Camera to the Default SettingsNSelect Clear settings Shooting Settings Image-Recording Settings 3About Copyright InformationN Camera SettingsCamera Settings About the Auto Lighting Optimizer Basic Shooting Subject Set the Mode Dial to1Fully Automatic Shooting Aim any AF point over Sometimes multiple AF points flash simultaneously Focus confirmation light o blinks and focus is not achieved Shooting a Moving Subject 1Full Auto TechniquesRecomposing the Shot Press 9 straight down Set the Mode Dial to CWhen the picture is taken, the LCD monitor turns off CCreative Auto Shooting Picture Style Adjusting the picture brightnessSingle, continuous, self-timer, and remote control shooting Blurring/sharpening the background Image Settings Select the image-recording quality 3Setting the Image-recording QualityImage-recording Quality Setting Examples Select Quality Quality Pixels Printing File Size Possible Maximum Guide to Image-recording Quality Settings Approx Maximum Burst During Continuous Shooting About RAW Press the m button Set the ISO speed Setting the ISO SpeedN ISO Speed Shooting Situation Flash Range Shooting Mode ISO Speed SettingAbout a Auto ISO Speed ISO Speed Guide Picture Style Effects ASelecting a Picture StyleNPress the a button Select a Picture Style Faithful About the SymbolsSymbols Neutral Select a parameter Parameter Settings and EffectsACustomizing a Picture StyleN Press the a button Select a Picture Style LToning Effect Monochrome AdjustmentKFilter Effect Select the base Picture Style ARegistering a Picture StyleNPress the a button Select User Def Press Registering a Picture StyleN About White Balance Setting the White BalanceNDisplay Mode Color Temperature Approx. K Kelvin Press the n button Select the white balance Press the n button OCustom White BalancePhotograph a white object Select Custom WB Under the 2 tab, select White balance, then press PSetting the Color TemperatureSet the color temperature Select White balance Set the white balance correction UWhite Balance CorrectionNWhite Balance Correction Set the white balance bracketing amount White Balance Auto BracketingBracketing Sequence Peripheral illumin. correct., then press 3Lens Peripheral Illumination CorrectionSelect Peripheral illumin. correct Under the 1 tab, select About the Lens Correction Data Create a new folder 3Creating and Selecting a FolderCreate a Folder Select Select folder Select Create folder Creating Folders with a Personal Computer Selecting a FolderAbout Folders Replacing the card 3File Numbering MethodsContinuous File numbering after Manual Reset Auto Reset About Adobe RGB 3Setting the Color SpaceNSelect Color space Setting the AF Drive Modes Selecting the AF ModeN AI Servo AF for Moving Subjects One-Shot AF for Still Subjects AI Focus AF for Automatic Switching of AF Mode Selecting with the Multi-controller SSelecting the AF PointNSelect the AF point Selecting with the Dial With lenses whose maximum aperture is larger than f/2.8 Lens’ Maximum Aperture and AF SensitivityWith lenses whose maximum aperture is larger than f/5.6 Subjects difficult to focus When Autofocus Fails Single shooting Press the o button Select the drive modeISelecting the Drive ModeN Look at the LCD panel and turn the 5 dial JSelf-timer OperationPress the o button Select the self-timer 10-sec. self-timer k 2-sec. self-timerN Advanced Operations Compose the shot and press the shutter button completely Set the Mode Dial to d Focus the subjectProgram AE Check the shutter speed and aperture display About Program Shift Differences Between d and 1 Full Auto While looking at the LCD panel, turn the 6 dial Set the Mode Dial to s Set the desired shutter speedShutter-Priority AE Checkshoot. the viewfinder display Shutter Speed Display Aperture-Priority AE Set the Mode Dial to f Set the desired aperture Aperture Display Depth of Field PreviewN Aperture Set the Mode Dial to aManual Exposure Set the shutter speed QSelecting the Metering ModeN Press the n button Select the metering mode Set the exposure compensation amount Setting Exposure CompensationN Set the AEB amount Canceling AEBHAuto Exposure Bracketing Aebn Select Expo. comp./AEB Wre AAE LockNAE Lock Effects Elapsed exposure time will be displayed on the LCD panel Bulb ExposuresUlcd Panel Illumination While looking at the LCD panel, turn the 6 or 5 dial 100 Using the Eyepiece CoverRemove the eyecup Attaching the eyepiece cover Mirror will swing up Mirror LockupNPress the shutter button completely again 101 102 RRemote Control ShootingPress the remote controller’s transmit button 103 Using Non-EX-series Canon SpeedlitesDFlash Photography EOS-dedicated, EX-series Speedlites PC Terminal Using Non-Canon Flash Units104 Sync Speed Set the flash function settings 3Setting the FlashNFlash Function Settings Select External Speedlite Control Select Flash function settings 106 Flash C.Fn Settings Select Flash C.Fn settingsCanceling Speedlite Custom Function Settings Turn the 5 dial to select Flash C.Fn settings, then press About Remote Live View Shooting 107 APreparing for Live View ShootingN Set the shooting modeSelect LV func. setting Select the Live View function settings type 109 About Screen settingsDisplay the Live View image 110 ShootingNUse AF to focus Operations During Live View Display 111 About the E icon About the Information Display112 AF point 1 Display the Live View image Using AF to FocusNSelecting the AF Mode Quick Mode 114 115 Live ModeMove the AF point Press the p button to focus the face covered by the p frame LiveuFace Detection Mode116 AF operation Live Mode and LiveuFace Detection Mode Notes117 118 Shooting conditions which can make focusing difficult Focus manually Focusing ManuallyNSet the lens focus mode switch to Moving the magnifying frame Mode DisableSilent ShootingN 120 Selectset. Live View/Movie func Enable movie shootingMenu procedure is the same as on KShooting Movies About the Screen Movie Shooting Time Focus the subjectStart shooting the movie Stop shooting the movie Recording and Image Quality Taking Still Photos During Movie Shooting123 Playback and Connection to TV 124Recording and Image Quality Exposure Live View Shooting Cautions for Stills and Movies 125About Sound Display and Operating the Camera 126 About images taken with another camera 127 Exit the image playback XImage PlaybackSingle Image Display Playback the image Select the image About the AF Point Display BShooting Information Display129 About the Highlight Alert RGB Display 130About the Histogram Brightness Display 131 XSearching for Images QuicklyHDisplay Multiple Images on One Screen Index display 132 IJump through Images Jump displaySelect the jump method Browse by jumping 133 YMagnified ViewMagnify the image Scroll around the image 134 BRotating the ImageSelect Rotate Rotate the image 135 3Auto Playback Slide ShowSelect Slide show Folder/Date 136 Set the playback time and repeat optionStart the slide show Quit the slide show 137 KPlaying MoviesSelect a movie Playback the movie 138 139 Viewing the Images on TVViewing on Non-HD High-Definition TV Sets Connect the provided stereo video cable to the camera Hdmi Cable HTC-100 sold separately is required Viewing on HD High-Definition TV SetsConnectcamera. the Hdmi cable to 140 141 KProtecting ImagesSelect Protect images Select the image and protect it Select Erase images LErasing ImagesErase the image 3Checkmarking X Images to be Erased in a Batch 143 3Erasing All Images in a Folder or Card Select LCD brightness Changing Image Playback Settings3Adjusting the LCD Monitor Brightness Adjust the brightness Under the 1 tab, select Review time, then press 3Setting the Image Review TimeSelect Review time 145 146 3Auto Rotate of Vertical ImagesSelect Auto rotate Set the auto rotate 147 Sensor Cleaning Disabling Automatic Sensor Cleaning FAutomatic Sensor CleaningCleaning the Sensor Now Select Clean nowf 149 3Appending Dust Delete DataNPreparation Obtain the Dust Delete Data Select Dust Delete Data 150 About the Dust Delete Data End the cleaning 3Manual Sensor CleaningNSelect Sensor cleaning Select Clean manually 152 Digital Print Order Format Dpof p.163 153Printing p.154 While looking at the LCD monitor Direct printing procedure is done entirely with the cameraPreparing to Print 154 To a printer 155Press the x button Icon will appear on the upper left to 156 Select Paper settingsWPrinting Select the image to be printed 157 QSetting the Paper SizeYSetting the Paper Type USetting the Page Layout Depending on the printer Set the printing effects158 Screen display may differ 159 Set the date and file number imprintingStart printing 160 EAdjustment of Printing Effects 161 Trimming the ImagePress 0 to exit the trimming 162 Handling Printer Errors Error Messages Set the option as desired Setting the Printing Options Select Print orderSelect Set up Digital Print Order Format Dpof Press the 7 button 164 165 Print Ordering Under the 3 tab, select Print order. Select Print Set the Paper settings. p.156WDirect Printing with Dpof Preparing to print 167 DTransferring Images to a Personal Computer All images Transferring Images to a Personal Computer168 Select & transfer 169New images Transfer order images Under the 3 tab, you can use 3Selecting the Images to be Transferred170 Customizing Camera 172 3Setting Custom FunctionsNCustom Function No Select the Custom Function number Clearing All Custom Functions 173 3Custom FunctionsN 174 3Custom Function SettingsNFn I Exposure Fn I -5 Bracketing sequence Fn I -6 Safety shiftFn I -7 Flash sync. speed in Av mode 175 Fn II -2 High ISO speed noise reduction Fn II Image176 Fn II -1 Long exposure noise reduction Fn II -4 Auto Lighting Optimizer Disable Enable177 Fn II -3 Highlight tone priority Fn III -2 Lens AF stop button function Fn III -1 Lens drive when AF impossibleFn III Autofocus/Drive 178 Fn III -5 AF-assist beam firing 179Fn III -3 AF point selection method Fn III -4 Superimposed display Fn III -7 AF point area expansion 180Fn III -6 Mirror lockup 181 Fn III -8 AF MicroadjustmentDisable Adjust all by same amount Adjust by lens Fn IV -1 Shutter button/AF-ON button Fn IV -2 AF-ON/AE lock button switchFn IV Operation/Others 182 Fn IV -4 Dial direction during Tv/Av 183Fn IV -3 Assign SET button About Super Precision Matte Eg-S and Maximum Lens Aperture Fn IV -5 Focusing ScreenEg-A Eg-D Eg-S About focusing screen characteristics 184 Fn IV -6 Add original decision data 185 Select Register Select My Menu settingsAbout My Menu settings 3Registering My MenuN Under the 7 tab, select Camera user setting, then press WRegister Camera User SettingsNSelect Camera user setting About Camera user setting’s Clear settings Shooting functions Settings Registered188 Reference Display one of them BChecking Camera SettingsCamera Settings Display Camera set. and Shoot. func 191 Shooting Functions 192 3Checking the Battery InformationSelect Battery info 193 Registering the Battery to the CameraPress the B button Label Labeling the Serial No. on the BatteryTake out the battery and affix Write the serial No. on a label 195 Select the battery pack to be deletedLook for the serial No Place the cord in the groove Using a Household Power OutletConnect the power cord Connect the DC plug Make sure the battery is in the proper + orientation Replacing the Date/Time BatterySet the power switch to Unscrewscrew. the battery holder Tighten the battery holder screw Set automatically User selectable Mode DialFunction Availability Table 198 Flash control Live View Stills only Shooting Stills+movie 199Program shift AE lock 2Shooting 2 Red Menu Settings200 1Shooting 1 Red 6Set-up 2 Yellow 2014Playback 2 Blue 5Set-up 1 Yellow 9My Menu Green 2027Set-up 3 Yellow 8Custom Functions Orange Charger’s lamp does not blink Troubleshooting Guide203 Charger’s lamp blinks at high speed No images can be shot or recorded Battery becomes exhausted quickly204 Camera turns off by itself Maximum burst during continuous shooting is lower 205Image is out of focus Card cannot be used Flash exposure compensation cannot be set 206Flash does not fire Flash always fires at full output 207 208 209 Error Codes AC Adapter Kit Bundled AccessoriesSystem Map 210 System Map 211 212 Specifications Exposure Control 213Viewfinder Autofocus External Speedlite 214Shutter Drive System 215 216 EF 24-105mm f/4L is USM Battery Charger LC-E6E217 About Full HD 218 TrademarksAbout MPEG-4 Licensing Preventing Serious Injury or Death 219 Preventing Injury or Equipment Damage 220 European Union and EEA only 221 222 Index 223 191 224 225 226 227 CEL-SL6EA210