Canon iPF8400SE Troubleshooting

iPF8400SE

User's Guide

Basic Printing Workflow 15

Enhanced Printing Options 29

Windows Software 137

Mac OS Software 247

Handling and Use of Paper 325

Control Panel 427

Printer Parts 461

Network Setting 471

Print Job Management 501

Adjustments for Better Print Quality 519

Maintenance and Consumables 533

Troubleshooting

Frequently Asked Questions ............................................................. 580

Problems Regarding Paper ............................................................... 581

Printing does not start ........................................................................ 589

The printer stops during a print job .................................................... 590

Problems with the printing quality ...................................................... 591

Cannot print over a network .............................................................. 601

Installation problems .......................................................................... 603

Other problems .................................................................................. 604

Error Message 609

Specifications 629

Appendix 633

imagePROGRAF

Troubleshooting

579

Contents

Main Large Format Printer User's Guide Contents Basic Printing Workflow 15 Printing procedure 16 Canceling print jobs 24 Pausing Printing 27 Enhanced Printing Options 29 Windows Software 137 Printer Driver 138 Preview 168 Free Layout 178 Color imageRUNNER Enlargement Copy 200 Print Plug-In for Office 209 Mac OS Software 247 Printer Driver 248 Preview 266 Free Layout 287 Color imageRUNNER Enlargement Copy 310 Handling and Use of Paper 325 Paper 326 Handling rolls 337 Handling sheets 360 Output Stacker 367 Control Panel 427 Operations and Display Screen 428 Printer Menu 437 Printer Parts 461 Printer parts 462 Print Job Management 501 Status Monitor (Windows) 502 Printmonitor (Mac OS) 504 Accounting (Windows) 506 Adjustments for Better Print Quality 519 Maintenance and Consumables 533 Troubleshooting 579 Printing does not start 589 The printer stops during a print job 590 Error Message 609 Error Messages 610 Messages regarding paper 612 Messages regarding ink 620 Messages regarding printing or adjustment 622 Messages regarding printheads 624 Messages regarding the maintenance cartridge 626 Other Messages 627 Specifications 629 Appendix 633 Page Basic Printing Workflow Printing procedure 16 Printing Options Using Rolls and Sheets Roll printing Turning the Printer On and Off 17 Turning the printer on Turning the printer off 18 Page 20 Loading and Printing on Sheets 21 Printing in Windows 22 Printing from Mac OS 23 Registering the printer Printing from the application software Canceling print jobs 24 Canceling Print Jobs from the Control Panel Page 26 Pausing Printing 27 Pausing Printing Page Enhanced Printing Options Choosing Paper for Printing 30 Choosing a Paper for Printing Printing Photos and Office Documents 31 Printing Photos and Images (Windows) Printing Photos and Images Page Printing Photos and Images (Mac OS) Printing Photos and Images (Mac OS) 33 34 You can check the settings values selected in the EPrint Target list by clicking GView set.. Using PosterArtist to Compose Originals 35 Page Adjusting Images 37 Adjusting the Color in the Printer Driver Fine-Tuning Colors of Photos and Images (Windows) Fine-Tuning Colors of Photos and Images (Windows) 38 Fine-Tuning Colors of Photos and Images (Mac OS) Fine-Tuning Colors of Photos and Images (Windows) Choose Print in the application menu. Select the printer in the dialog box, and then display the printer driver dialog box. er Driver Dialog Box from Applications .") Page D E F G H I J Page D E F G 42 H I J Giving Priority to Particular Graphic Elements and Colors for Printing 43 The printing mode is determined by a combination of the print quality and resolution. *1: Options suitable for the selected Print Priority are listed under Print Quality. Color Settings Enhancing printing quality Choosing the Document Type and Printing Conditions (Windows) 45 Choosing the Document Type and Printing Conditions (Windows) Page Page Page Page Printing enlargements or reductions 50 Resizing Originals to Match the Paper Size (Windows) Resizing Originals to Match the Paper Size Resizing Originals to Match the Paper Size (Windows) Page Resizing Originals to Fit the Roll Width 52 Resizing Originals to Fit the Roll Width (Windows) Resizing Originals to Fit the Roll Width (Windows) Page Page Page Page 57 Page Page Page Printing at full size 61 Printing on Oversize Paper Printing at Full Size (Windows) 62 Printing at Full Size (Mac OS) 63 Page Borderless Printing at Actual Size 65 Borderless Printing at Actual Size (Windows) 66 Borderless Printing at Actual Size (Windows) Page Borderless Printing at Actual Size (Mac OS) 68 69 Page Borderless Printing 71 Borderless Printing on Paper of Equivalent Size 72 Borderless Printing by Resizing Originals to Match the Paper Size (Windows) Borderless Printing by Resizing Originals to Fit the Roll Width 74 Borderless Printing by Resizing Originals to Fit the Roll Width (Windows) 75 Borderless Printing by Resizing Originals to Fit the Roll Width (Windows) Borderless Printing by Resizing Originals to Fit the Roll Width (Mac OS) 77 78 Page Printing banners or at other non-standard sizes 80 Printing Vertical or Horizontal Banners (Large-Format Printing) Fit Roll Paper Width Printing Vertical or Horizontal Banners (Large-Format Printing; Windows) 81 Registering a Custom Paper Size Page Page Printing Vertical or Horizontal Banners (Large-Format Printing; Mac OS) 84 Page Page Printing on Non-Standard Paper Sizes 87 Printing on Non-Standard Paper Sizes (Windows) Printing on Non-Standard Paper Sizes (Windows) Registering and Printing With a Custom Paper Size Page Printing by using Custom Size Printing on Non-Standard Paper Sizes (Mac OS) 90 Page Page Tiling and multiple pages per sheet 93 Printing Multiple Originals Next to Each Other Printing Multiple Originals Next to Each Other (Windows) 94 95 Printing Multiple Originals Next to Each Other (Mac OS) 96 Page Page Page Page Page Page Page Page Printing Posters in Sections 105 Printing Large Posters (Windows) Printing Large Posters (Windows) Page Page Centering originals 108 Printing Originals Centered on Rolls (Windows) Printing Originals Centered on Rolls Printing Originals Centered on Rolls (Windows) Page Printing Originals Centered on Rolls (Mac OS) 110 Page Printing Originals Centered on Sheets 112 Printing Originals Centered on Sheets (Windows) Page Printing Originals Centered on Sheets (Mac OS) 114 Printing Originals Centered on Sheets (Mac OS) Page Page Conserving roll paper 117 Conserving Roll Paper by Rotating Originals 90 Degrees (Windows) Conserving Roll Paper by Rotating Originals 90 Degrees Conserving Roll Paper by Rotating Originals 90 Degrees (Windows) Page Page Page 121 Conserving Roll Paper by Printing Originals Without Top and Bottom Margins (Windows) Page Page Page Checking Images Before Printing 125 Other useful settings 126 Printing With Watermarks Printing with WatermarksCOPY, FILE COPY, and so on (Windows) 127 You can check the settings values selected in the EPrint Target list by clicking GView Settings. Click DEdit Watermark to open the Edit Watermark dialog box. In the Edit Watermark dialog box, you Making the Original Orientation Match the Paper Orientation 128 Making the Original Orientation Match the Paper Orientation Making the Original Orientation Match the Paper Orientation (Windows) 129 Making the Original Orientation Match the Paper Orientation (Mac OS) 130 Page Page Cutting Roll Paper After Printing 133 Cutting Roll Paper After Printing (Windows) Cutting Roll Paper After Printing (Windows) Page Page Page Windows Software Page 139 140 P 141 Page Page Page 146 Main Sheet 147 Common Items A BGet Information E Depending on the AMedia Type setting, some EPrint Target options may not be available. F 148 G Configuration using Advanced Settings E Page Paper Information on Printer Dialog Box 150 A A B C 151 D E F G Page Page Page Page Page Page B D 158 E F K L 159 Paper Size Options Dialog Box M Page A B 161 C D Page Page Page Page Page Page Page Preview Main Window 169 Page Dialog Area 171 Page Page Printing with Selecting the Layout 174 175 Page Page Page Page Page Page Page Page Page Page Page Laying out a Document Created with Multiple Application Programs on One Page 187 Page Page Page Resizing by specifying a scaling value 191 192 Page 194 Page Page Finished Size Settings Dialog Box 197 Binding Settings Dialog Box 198 Prints using Folded Duplex Prints using Folded Duplex Page To start by selecting Printers and Faxes from the start button To start by selecting Color imageRUNNER Enlargement Copy from the start button 201 202 203 204 Specifying an Existing Shared Folder as a Hot Folder 205 Page Page 208 Completing the scanning settings on the Color imageRUNNER. Scanning the original and print an enlargement Print Plug-In for Office 209 Steps to install Print Plug-In for Officefeatures Enabling Print Plug-In for Office for items disabled in Office applications Page To start from Microsoft Word 215 Page Print Matching Roll Width(Word) 217 Page Borderless Printing(Word) 219 Page Multi-Page Printing(Word) 221 Page Page 224 Portrait Orientation/Landscape Orientation(Word) 225 Create Page Size in Portrait or Landscape Orientation. To start from Microsoft PowerPoint 226 Page Multi-Page Printing(PowerPoint) 232 Page Page 235 Portrait Orientation/Landscape Orientation(PowerPoint) 236 Create Page Size in Portrait or Landscape Orientation. To start from Microsoft Excel 237 Page 239 Page Page 242 Page Configuring Special Settings 244 Click OK to close the Special Settings dialog box. Page Mac OS Software Page Page Page Checking a preview of the settings Checking a print preview 251 252 Page Common Items A C 254 O Page Page A 257 B C D E FNear End Margin 258 G H Page Page Page Page Page Page D F 265 G H Page Page Page Page Page Page Page 273 274 275 Adjusting Color Adjusting Monochrome 277 278 279 Page Page Page Print on the Center 283 Print Page Rotated 90 Degrees 284 Display with All Display with Fitting to the Width of the Paper Display with All Display with Actual Size 285 Moving a Page 286 Page Page 289 Page Page Page Page Page Adjusting Color Adjusting Monochrome 296 297 298 Page Page 301 Page Setup Dialog Box Page Setup Dialog Box Page Page Page Resizing by means of mouse operation Resizing by specifying a scaling value 305 306 Page Page Page 310 311 Page Editing a Hot Folder (Setting Print Conditions) Editing a Hot Folder (Setting Print Conditions) 313 Page Deleting a Hot Folder 315 Deleting a Hot Folder 316 Page Advanced Settings 318 Page 320 321 Page Completing the scanning settings on the Color imageRUNNER. 323 Scanning the original and print an enlargement Page Handling and Use of Paper Paper 326 Paper Sizes Types of Paper Paper Sizes Sheets Sheets of the following sizes are supported. Using Paper Other Than Genuine Paper and feed confirmed Paper Using Paper Other Than Genuine Paper and feed confirmed Paper 328 Printing Using Existing Settings 329 Page Page 8. Updating paper information 333 Updating paper information Page Page Page Handling rolls 337 Loading Rolls on the Roll Holder 338 Loading Rolls in the Printer 339 340 345 Removing the Roll from the Printer Specifying the Paper Length Specifying the Paper Length Feeding Roll Paper Manually 349 Keeping Track of the Amount of Roll Paper Left Keeping Track of the Amount of Roll Paper Left Specifying the Ink Drying Time for Rolls 350 Windows Mac OS Select the Main pane and click CSettings in AMe- dia Type. Specifying the Cutting Method for Rolls 351 (See "Paper Detailed Settings Dialog Box (Mac OS).") Specifying the Cutting Method for Rolls How rolls are cut after ejection varies depending on printer settings. preset cutting mode. 352 Eject (when the paper surface is being scratched / to wait for ink to dry) printed documents may be damaged. Page Page Manual (for paper of which the leading edge rubs the printhead) 355 356 Paper cutting (to have the roll cut at your specified position) Cutting the Leading Edge of Roll Paper Automatically 357 358 Reducing Dust from Cutting Rolls 359 Handling sheets 360 Loading Sheets in the Printer 361 Page Removing Sheets 365 Page Output Stacker 367 Using the Output Stacker Page Storing the Output Stacker 369 Media Configuration Tool (Windows) 370 Drivers Applicable with Media Configuration Tool Installation Procedures 371 372 Media Configuration Tool Main Window 373 374 Page 376 Page 378 379 Page 381 Page Page 384 385 Add Custom Paper Page 389 390 Page 392 393 About the Cutter 394 Page Media Configuration Tool (Mac OS) 397 Drivers Applicable with Media Configuration Tool Procedures for Installing 398 399 Page Page 402 Adding Media Types Adding Media Types Page 404 405 Page 407 Page 409 Page Using Paper Other than Genuine Paper and Feed Confirmed Paper 411 412 413 Page 415 416 Page 418 419 Page 421 422 About the Cutter 423 Page Page Control Panel Operations and Display Screen 428 Control Panel 429 Page Printer status and modes Printer status is classified according to the following five modes. Display Transitions in Normal Status Display Transitions in Error Status Page Page Checking Instructions During Printer Operations 436 How to view instructions Printer Menu 437 Printer Menu Operations Regular menu operations Menu operations during printing Menu Operations 438 Accessing menus Specifying menu items 439 Menu Structure 441 Paper Menu The Paper Menu is not displayed during printing. Ink Menu Job Menu Set./Adj. Menu Limited items are displayed during printing. The displayed items are indicated by annotations. Page Page Page Menu Settings 446 Paper Menu The Paper Menu is not displayed during printing. Page Ink Menu Job Menu Set./Adj. Menu Limited items are displayed during printing. The displayed items are indicated by annotations. Page Page Page Viewing and configuration by administrators only Viewing and configuration by administrators, and only viewing by other users Status Print 454 Printing Status Print reports Checking the information in Status Print reports Page Printing Interface Setting Reports 456 Printing Interface Print reports Load the paper. If using sheets, load paper A4/Letter-sized, you will need at least three sheets. Confirming Interface Print information Page Page Page Printer Parts Printer parts 462 Front Page Back 464 Top Cover (Inside) 465 Carriage 466 Ink Tank Cover (Inside) 467 Stand 468 Output Stacker 469 Optional accessories 470 Roll Holder Set Network Setting Network Environment 472 Network Environment System requirements Page Using RemoteUI 475 Using RemoteUI What You Can Do With RemoteUI Starting RemoteUI Page Initial Settings 477 Configuring the IP Address Using the Printer Control Panel Configuring the IP Address on the Printer Configuring the IP Address Using the Printer Control Panel Page 479 Configuring TCP/IPv6 Network Settings 480 Configuring the Printer Driver Destination (Windows) Configuring the Printer Driver Destination (Windows) Configuring the Printer Driver Destination (Mac OS) 481 Configuring the Printer's TCP/IP Network Settings With RemoteUI When using an IPv4 IP address 482 NetWare Settings 484 Specifying the Printer's Frame Type Configuring NetWare Network Settings Specifying the Printer's Frame Type Page Specifying NetWare Print Services 487 Specifying NetWare Print Services Choosing the type of print services Complete the following settings based on the selected service. If you have selected Bindery PServer: Queue Server Mode (Using a Bindery Print Server) In File Server Name, enter the file server name. In Print Server Name , enter the name of the print server created in Services" P.487 . Page Mac OS Settings 493 Configuring the Destination (Mac OS) Configuring the Printer's AppleTalk Network Settings 494 Other Settings 495 Specifying Printer-Related Information Page Page Device Setup Utility (Windows) Page Page Print Job Management Status Monitor (Windows) 502 The Features of imagePROGRAF Status Monitor Page Printmonitor (Mac OS) Page Accounting (Windows) 506 Accounting Manager Launching the Accounting Manager Launching the Accounting Manager Accounting Manager Main Window 507 508 Job List Area 509 510 Configuring Unit Costs in Accounting Manager Accounting Manager Basic Procedures Setting the Unit Cost for Ink 511 To set the same unit cost for all the inks To set different unit costs for each ink color Page Page Configuring Units and Display Settings in Accounting Manager Configuring Units and Display Settings in Accounting Manager 514 Automatically Acquiring Print Job Logs at Regular Intervals Page Displaying Job Properties or Period Properties 516 Page Page Adjustments for Better Print Quality Adjusting the Printhead 520 Automatic Adjustment to Straighten Lines and Colors Adjusting the Printhead 521 Manual Adjustment to Straighten Lines and Colors 522 523 Adjustment When Installing the Printhead Adjusting the feed amount 526 Selecting a Feed Amount Adjustment Method Adjusting the Feed Amount Selecting a Feed Amount Adjustment Method Automatic Banding Adjustment 527 Manual Banding Adjustment 528 Manual Banding Adjustment Adjusting the Vacuum Strength 532 Adjusting the Vacuum Strength Maintenance and Consumables Ink Tanks 534 Ink Tanks Replacing Ink Tanks Replacing Ink Tanks 536 537 Remove the Ink Tank (700 ml) 538 Load the Ink Tank (330 ml) 539 540 Load the Ink Tank (700 ml) Page When to Replace Ink Tanks 544 If a message for checking the ink is shown on the Display Screen Before print jobs and maintenance that consume a lot of ink If a message for ink replacement is shown on the Display Screen Printheads 545 Printhead Checking for Nozzle Clogging Checking for Nozzle Clogging Replacing the Printhead 547 When to replace the Printhead Compatible printheads Precautions when handling the Printhead Replace the Printhead 549 550 551 Page 553 Cutter Unit 554 Cutter Unit Replacing the Cutter Unit Replacing the Cutter Unit Replacing the Cutter Unit 556 Page Maintenance Cartridge Confirm the message Access the menu for Maintenance Cartridge replacement Replace the Maintenance Cartridge 560 561 When to Replace the Maintenance Cartridge 563 If a message for checking the Maintenance Cartridge is shown on the Display Screen When much of the Maintenance Cartridge capacity is depleted If a message for the Maintenance Cartridge replacement is shown on the Display Screen Cleaning the Printer 564 Cleaning Inside the Top Cover Cleaning the Printer Exterior Cleaning Inside the Top Cover Page Other Maintenance 568 Preparing to Transfer the Printer Remove paper Access the Prep.MovePrinter menu 569 Removing Ink Tanks 571 Pack the printer 572 573 Reinstalling the Printer 574 Assemble the stand Install the printer 575 Updating the Firmware 577 Confirming the firmware version Updating the Firmware Page Troubleshooting Frequently Asked Questions 580 Frequently Asked Questions Problems Regarding Paper 581 Clearing Jammed Roll Paper Page 583 Clearing a Jammed Sheet 584 Clearing a Jammed Sheet Page 586 Roll paper cannot be inserted into the paper feed slot Cannot load sheets 587 Margins are wide The size of clear film cannot be detected Paper is not cut When printing on thin roll paper, the printed surface becomes scratched 588 Printing does not start The printer stops during a print job 590 The printer ejects blank, unprinted paper An error message is shown on the Display Screen The printer ejects blank, unprinted paper Problems with the printing quality 591 Printing is faint Paper rubs against the printhead 592 The edges of the paper are dirty The surface of the paper is dirty 593 The back side of the paper is dirty Immediately after borderless printing, the trailing edge margin is soiled during regular printing 594 Banding in different colors occurs Printed colors are inaccurate Banding in different colors occurs Colors in printed images are uneven 595 Image edges are blurred or white banding occurs 596 Setting the Blue Switch on the Platen Page The contrast becomes uneven during printing 598 The contrast becomes uneven during printing The length of printed images is inaccurate in the feeding direction 599 Line thickness is not uniform Documents are printed in monochrome Images are printed crooked Lines or colors are misaligned 600 Borders appear in borderless printing Cannot print over a network 601 Cannot print over a NetWare network Cannot print over a TCP/IP network Cannot connect the printer to the network 5. Cannot print over AppleTalk or Bonjour networks 602 Cannot print over AppleTalk or Bonjour networks Installation problems 603 Removing Installed Printer Drivers Removing printer drivers (Windows) Removing imagePROGRAF Status Monitor (Windows) Other problems Ink Level Detection 605 Ink level detection Releasing ink level detection Page Page Page Error Message Error Messages Page Messages regarding paper 612 MediaType Mismatch Paper mismatch MediaType Mismatch "Replace paper with A4/LTR (vertical) or larger" "Replace roll with 10 in. wide or larger roll." PaprWidth Mismatch 614 Insufficient paper for job Paper size not detected. Insufficient paper for job This paper cannot be used as size is not supported. 615 The roll is empty. Roll printing is selected, but sheets are loaded. Roll printing is selected. No sheets. 616 Regular printing is selected, but a roll is loaded. Sheet printing is selected. Regular printing is selected, but a roll is loaded. Paper jam. 617 Cannot cut this paper. Cannot feed paper. Paper loaded askew. End of paper feed. 618 Borderless printng not possible. Rel lever is in wrong position. Borderless printng not possible. Paper position not suitable for borderless printing. 619 Messages regarding ink 620 Ink tank is empty. Close Ink Tank Cover Remaining level of the ink cannot be correctly detected. Page Messages regarding printing or adjustment 622 Cannot adjust paper feed. Move the blue platen switch No.xx to the right. (xx represents a number) Blue platen switch is dirty. Page Messages regarding printheads Page Messages regarding the maintenance cartridge Other Messages 627 Top cover is open. Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ERROR Exxx-xxxx (x represents a letter or number) Page Specifications Printer Specifications 630 Specifications Printer Printing performance Print Area Ink 631 For information on the ink the printer supports, Paper Print Area margin. Sheets Rolls Appendix Safety Precautions Page 636 Legal Notices Legal Notices FCC Regulations (U.S.A) Copyright Legal Notice Manuals for this printer 638 About This User Manual Manuals for this printer About This User Manual Page Page Page Page Page Page Page Page Page Page Index A B C D