CANDELIER™
TROUBLESHOOTING TIPS
Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
PROBLEM | POSSIBLE REMEDIES | |
Fan will not start | • | Check the main circuit fuses, circuit breakers, and wall switch position. Check |
|
| all wire connections. Make sure the power is turned off during this inspection. |
| • | The fan receiver is defective. Replace the fan receiver. |
| • | Check the frequency setting: Turn the power off at the circuit breaker for the fan |
|
| that is not functioning only. Check that the jumper switches match in both the |
|
| receiver and the transmitter. |
Fan wobbles or shakes excessively | • | Be sure the canopy pin is set properly into the slot on the ball. |
| • The hanger bracket is attached too loosely. Make sure the hanger bracket is attached | |
|
| tightly to the ceiling and the downrod assembly is secured firmly. |
| • The downrod is attached to the downrod base too loosely. Make sure all the screws | |
|
| are securely tightened. |
Fan is noisy during operation | • | Tighten the canopy screws and mounting plate assembly. Make sure the wire nuts |
|
| inside the canopy and switch housing are not touching the metal parts and that |
|
| they have not fallen off the wire splices. Tighten as necessary. |
| • | Tighten the blade holders to the flywheel (or direct drive motor) and the blades |
|
| to the bladeholder screws. |
| • | Make sure all the screws in the motor housing are snug but not overly tight. |
Fan does not run on low speed | • | If fan is new, it may need to be “broken in.” Run at high speed for several days. |
13
