Having a Problem? (Continued)

12.The operator won't operate due to power failure:

Use the emergency release handle to disconnect the door. The door can be opened and closed manually. When power is restored, pull manual release a second time.

If a Standby Power Unit is connected, the operator should be able to operate up to 20 times without power.

13.Door loses limits.

Collar not tightened securely. Tighten collar

(see Assembly Steps 1 and 2) and reprogram limits (see Adjustment Step 1).

14.The operator moves when the door is in operation:

Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.

Check to make sure the torsion bar is not moving left/right excessively.

Check to make sure the torsion bar is not visibly moving up and down as it rotates.

Check that the operator is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.

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