Chauvet 460-LED user manual Technical Information, Product Maintenance Returns

Technical Information

5. Technical Information

Product

Maintenance

Returns

To maintain optimum performance and minimize wear, you should clean this product frequently. Usage and environment are contributing factors in determining the cleaning frequency.

As a rule, clean this product at least twice a month. Dust build-up reduces light output performance and can cause overheating. This can lead to reduced light source life and increased mechanical wear.

To clean your product:

·Unplug the product from power.

·Wait until the product has cooled.

·Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the external vents and accessible internal components.

·Clean all external optics and glass/plastic surfaces with a mild solution of non- ammonia glass cleaner or isopropyl alcohol.

·Apply the solution directly to a soft, lint-free cotton cloth or a lens cleaning tissue.

·Wipe any dirt or grime to the outside edges of the lens, glass, or plastic surface.

·Gently polish the lenses until they are free of haze and lint.

Always dry the external optics, glass, and plastic surfaces thoroughly after cleaning them.

Refrain from spinning this product’s fans using compressed air.

The user must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the return.

The user must clearly label the package with an RMA number. CHAUVET® will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA number please include the following information on a piece of paper inside the box:

·Your name

·Your address

·Your phone number

·The RMA number

·A brief description of the problem(s)

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. Proper FedEx packing or double-boxing are recommended packaging methods.

CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).

22 Q-Spot™ 460-LED User Manual Rev. 5