D-3
Cisco Nexus 2000 Series Hardware Installation Guide
AppendixD Troubleshooting Hardware Components
Contacting Customer Service
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative for assistance and additional instructions. Before you call, have
the following information ready to help your service provider assist you as quickly as possible:
•Date that you received the device
•Chassis serial number (located on a label on the right of the rear panel of the chassis)
•Type of software and release number
•Maintenance agreement or warranty information
•Brief description of the problem
•Brief explanation of the steps that you have already taken to isolate and resolve the problem
To contact Cisco Technical Support, go to:
http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html.