Cisco Systems 6000 Troubleshooting the NAM

Catalyst6000 Family Network Analysis Module Installation and Configuration Note

78-10406-05

Troubleshooting the NAM

Unsupported Supervisor Engine CLI Commands

These CLI commands are not supported by the NAM:

•set port broadcast

•set port channel

•set port cops

•set port disable

•set port enable

•set port flowcontrol

•set port gmrp

•set port gvrp

•set port host

•set port inlinepower

•set port jumbo

•set port membership

•set port negotiation

•set port protocol

•set port qos

•set port rsvp

•set port security

•set port speed

•set port trap

•set protocolfilter

•set rgmp

•set rspan

•set snmp

•set spantree

•set trunk

•set udld

•set vlan

•set vtp

Troubleshooting the NAM

This section provides troubleshooting information for the NAM.

Note Additional troubleshooting help is available to NAM Traffic Analyzer application users in the online

help “Troubleshooting” section.

Contents

Main Catalyst 6000 Family Network Analysis Module Installation and Configuration Note Contents Overview Understanding How the NAM Works Managing the NAM New NAM Features Front Panel Description STATUS LED SHUTDOWN Button Hard Drive Activity LED PCMCIA Slot Specifications Safety Overview Page Software Requirements Hardware Requirements Required Tools Installing and Removing the NAM Slot Assignments Catalyst6000 Family Network Analysis Module Installation and Configuration Note 78-10406-05 Installing and Removing the NAM WS-X6380-NAM For Vendor Use Only Installing the NAM Warning To install the NAM in the Catalyst6000 family switch, follow these steps: LED Fans Warning LED NTWK ANALYSIS HDL Page Verifying the Installation Cisco IOS Software Catalyst OS Software Removing the NAM Configuring the NAM Cisco IOS Software Initial Configuration Page Configuring VLANs Using NetFlow Data Export as a Traffic Source Page Using SPAN as a Traffic Source Note The SPAN destination for the NAM must always be port 1. Catalyst OS Software Initial Configuration Page Step 17 Verify the SNMP access controls and settings by entering this command: you enter them in the NAM. This example shows how to configure the NAM: Configuring VLANs Using NetFlow Data Export as a Traffic Source Using SPAN as a Traffic Source Configuring the SNMP Agent Note If you are using TrafficDirector, you must enter the community strings in TrafficDirector exactly as you enter them in the NAM. This example shows how to configure the NAM: Operating System-Independent Configuration Configuring Automatic RMON Collections Using the ART MIB Configuring the HTTP or HTTP Secure Server Configuring the HTTP Server Installing a Strong Crypto Patch Generating Certificates Installing Certificates To install a certificate from a certification authority, follow these steps: Step 1 Generate a certificate signing request by entering this command: Step 2 Install a certificate obtained from a certification authority by entering this command: Enabling Voice Monitoring Note You must purchase a separate software license to enable voice monitoring on the NAM. Using a TACACS+ Server Administering the NAM Cisco IOS Software Logging in to the NAM Changing and Recovering the NAM CLI Passwords Resetting the NAM Upgrading the NAM Software Upgrading the NAM Application Software Note If the FTP server does not allow anonymous users, use the following syntax for the ftp-url value: ftp://user@host/absolute-path/filename. Enter your password when prompted. root account and then entering: This example shows how to upgrade the NAM application software: Upgrading the NAM Maintenance Software To upgrade the NAM maintenance software, follow these steps: privileged mode: Page This example shows how to upgrade the NAM maintenance software: Catalyst OS Software Logging into the NAM Changing and Recovering the NAM CLI Passwords Resetting the NAM Upgrading the NAM Software Upgrading the NAM Application Software Upgrading the NAM Maintenance Software Step 8 Boot into the maintenance image with this command to reset the NAM maintenance software: root account, and enter the following commands: Step 10 (Optional) Reboot into the application image by entering this command: This example shows how to upgrade the NAM maintenance software: Operating System-Independent Administration Adding NAM Patch Software Page Additional NAM Software Administrative Commands Page Cisco IOS Commands Exec Commands Configuration Commands Global Configuration Mode Interface Configuration Mode Unsupported Supervisor Engine CLI Commands Troubleshooting the NAM Page Page Web Username and Password Issues Page Supported RMON and RMON2 MIB Objects Page Page Page GNU General Public License License Text Page Page Page Standards Compliance Specifications FCC Class B Compliance Related Documentation Obtaining Documentation World Wide Web Documentation CD-ROM Ordering Documentation Obtaining Technical Assistance Cisco.com Technical Assistance Center Cisco TAC Web Site Cisco TAC Escalation Center