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Cisco 4x InfiniBand Switch Module for IBM BladeCenter User Guide
78-17838-01
Preface
Contacting Technical Support
Before You Call
Be prepared to provide the following information to support personnel.
General Information
•Technical Support registration number, if applicable
•Error messages received
•Detailed description of the problem and specific questions
•Description of any troubleshooting steps already performed and results
Server configuration
•Type of server, chip set, CPU, amount of RAM, # of nodes
•Attached storage devices (output from cat /proc/scsi/scsi)
•InfiniBand configuration (output from /usr/local/topspin/sbin/hca_self_test)
Topspin Chassis configuration
•Chassis model
•Output from the show running-status all command
Topspin Chassis Serial Number
The chassis serial number and corresponding bar code are provided on the serial number label. This can
be found on the bottom of the chassis or the outside of the Topspin chassis box packaging. It can also
be found in the output of the show backplane command.

Determining the Software Version

If InfiniBand drivers are already installed on the host, to determine the version of the Topspin Linux host
drivers you are running, enter the following command at the prompt.
$ rpm -qa | grep topspin
topspin-ib-mod-rhel3-2.4.21-32.ELsmp-3.2.0-82
topspin-ib-mpi-rhel3-3.2.0-82
topspin-ib-rhel3-3.2.0-82

Downloading the Latest Software Release

To verify that you are running the latest available release, compare your version against the latest version
on the Cisco support website at http://www.cisco.com/cgi-bin/tablebuild.pl/sfs-linux. After registering
your product, you should have received a username and password to give you access to this site.
Cisco Systems Support Contact Information
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco
Technical Support & Documentation website on Cisco.com features extensive online support resources.
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC)
engineers provide telephone support. If you do not have a valid Cisco service contract, contact your
reseller.