Preface
Contacting Technical Support
Before You Call
Be prepared to provide the following information to support personnel.
General Information
•Technical Support registration number, if applicable
•Error messages received
•Detailed description of the problem and specific questions
•Description of any troubleshooting steps already performed and results
Server configuration
•Type of server, chip set, CPU, amount of RAM, # of nodes
•Attached storage devices (output from cat /proc/scsi/scsi)
•InfiniBand configuration (output from /usr/local/topspin/sbin/hca_self_test)
Topspin Chassis configuration
•Chassis model
•Output from the show
Topspin Chassis Serial Number
The chassis serial number and corresponding bar code are provided on the serial number label. This can be found on the bottom of the chassis or the outside of the Topspin chassis box packaging. It can also be found in the output of the show backplane command.
Determining the Software Version
If InfiniBand drivers are already installed on the host, to determine the version of the Topspin Linux host drivers you are running, enter the following command at the prompt.
$ rpm -qa grep topspin
Downloading the Latest Software Release
To verify that you are running the latest available release, compare your version against the latest version on the Cisco support website at
Cisco Systems Support Contact Information
Cisco Technical Support provides
Cisco 4x InfiniBand Switch Module for IBM BladeCenter User Guide
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