Cisco Systems Cisco 4x Contacting Technical Support

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Cisco 4x InfiniBand Switch Module for IBM BladeCenter User Guide

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Preface

Contacting Technical Support

•Cisco Command Line Interface Reference Guide

•Cisco Chassis Manager User Guide (Web GUI)

•Cisco Element Manager User Guide

Contacting Technical Support

Please read this section before contacting IBM or Cisco technical support.

IBM Support Contact Information

For technical support, see the following Web site:

http://www.ibm.com/support

To contact technical support, send E-mail to support@ibm.com or see one of the telephone numbers

below.

To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call

1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers in Table 1.

Table1 EU Country Telephone List

Phone numbers are subject to change without notice.

Note IBM and Cisco are both available for more information. For support, contact IBM before Cisco.

Austria—43-1-24592-5901 Italy—9-02-482-9202

Belgium—02-718-4339 Luxembourg—352-360385-1

Denmark—4520-8200 Netherlands—020-514-5770

Finland—358-9-4591 Portugal—351-21-7915-147

France—0238-557-450 Spain—34-91-662-4916

Germany—07032-15-4920 Sweden—46-8-477-4420

Greece—30-210-688-1220 United Kingdom—01475-555-055

Ireland—353-1-815-4000

Contents

Main Page CONTENTS Page Page Page Preface Audience Organization Conventions Related Documentation Contacting Technical Support IBM Support Contact Information Before You Call Determining the Software Version Downloading the Latest Software Release Cisco Systems Support Contact Information Cisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Page IBM Statement of Limited Warranty Z125-4753-08 04/2004 Part 1 - General Terms What this Warranty Covers What This Warranty Does Not Cover How to Obtain Warranty Service What IBM Will Do to Correct Problems Exchange of a Machine or Part Your Additional Responsibilities Limitation of Liability Governing Law Jurisdiction Part 2 - Country-unique Terms AMERICAS ARGENTINA BOLIVIA Page URUGUAY VENEZUELA NORTH AMERICA CANADA UNITED STATES ASIA PACIFIC AUSTRALIA CAMBODIA AND LAOS CAMBODIA, INDONESIA, AND LAOS HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA INDIA JAPAN MALAYSIA NEW ZEALAND PEOPLE'S REPUBLIC OF CHINA (PRC) EUROPE, MIDDLE EAST, AFRICA (EMEA) Page EUROPEAN UNION (EU) CONSUMERS FRANCE AND BELGIUM THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA EGYPT FRANCE GERMANY HUNGARY IRELAND SLOVAKIA SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND UNITED KINGDOM Part 3 - Warranty Information Warranty Period Types of Warranty Service EU Country Telephone List Notices Edition Notice Trademarks Important Notes Product Recycling and Disposal Battery Return Program Electronic Emission Notices Federal Communications Commission (FCC) Statement Page Page WEEE Notice Page Page Page Page Page About the Server Switch Module Introduction Server Switch Module and HCA Expansion Cards Topologies Single-Switch Topology Dual-Switch Topology Module Management LEDs Server Switch Module Status LEDs Port Status LEDs External InfiniBand Ports Page Installing and Configuring the Server Switch Installing the Server Switch Module Downloading Operating System Software from Cisco.com Configuring the Server Switch Module Changing the Default Password Configuring the System Clock Page Connecting Beyond BladeCenter Connecting InfiniBand Cables Page Specifications Electrical Requirements Environmental Requirements Page INDEX A C D H I T