Cisco Systems Cisco 837 manual Problems During First Startup, Symptom Problem Solutions

Chapter 3 Troubleshooting

Problems During First Startup

Problems During First Startup

Table 3-1lists problems that could occur the first time you turn on the router.

Table 3-1 Problems During First Startup

Symptom		Problem		Solutions
All LEDs,		No power to router		Perform the following steps:
including OK				1. Make sure that the power switch is set to ON.
LED, are off.
				2. Make sure that all connections to and from the power
				supply are secure.
				3. Make sure that the power outlet has power.
				4. If the problem continues, the power supply might be
				faulty. Contact your Cisco reseller.
No connection to		A cable-related		Perform the following steps:
Ethernet device.		problem:		1. To make sure that you have cabled the device
(Ethernet 1 LED is
		•	Improperly	correctly, see the “Connecting a Terminal or PC to
off.)
			connected cable.	the Router’s Console Port (Optional)” section on
		•	Damaged cable.	page 2-15.
				2. Make sure that the connectors at both ends of the
				cable are securely seated.
				3. Make sure that the cable is not physically damaged.
				If it is damaged, order another cable from Cisco or
				replace it with a similar cable.
No connection to		Wrong cable		• To make sure that you are using the correct cable, see
ADSL link. (The				Appendix A, “Specifications and Cables.”
CD LED on the
front panel is off
for a long time.)
No connection to		Improperly connected		• To make sure that you have connected the ADSL
ADSL link. (The		cable		cable properly, see the “Connecting an ADSL Line”
CD LED on the				section on page 2-13.
front panel is off				• Make sure that the connectors at both ends of the
for a long time.)
				cable are securely seated.
	Cisco 837 Router and SOHO 97 Router Hardware Installation Guide
3-2				78-14781-02