Cisco Systems CP9951CCAMK9 Troubleshooting Tips

FAQs and Troubleshooting

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) 115

2. Press the Tran sfer button again. (You do not have to wait for the recipient to answer to complete

the transfer.)

Q. What does the Swap softkey do?

A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating

a conference. This allows you to consult privately with the party or parties on each call before

combining the calls into a conference.

Q. Can I cancel a conference or transfer procedure after I have started it?

A. Yes, before completing a conference or transfer, you can press the Release button or Cancel

softkey to cancel it.

Q. How can I combine two calls on hold into a single conference call?

A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one

call, then:

1. Press the Conference button .

2. Press the line button for the other (held) call.

The conference begins. (The conference is established on the line that had the active call.)

Troubleshooting Tips

Problem: Hold button does not resume a held ca ll.

When I press the Hold button to resume a call, nothing happens

Possible Cause

This is as designed. The Hold button is not a toggle.

Solution

Use any of the following methods:

–

Press the pulsing green session button.

–

Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).

–

Press the Resume softkey.

Highlight the call by using the Navigation pad and press the Select softkey.

Contents

Main Page Contents Page Page Page Page Page Page Page Your Phone Cisco Unified IP Phone 8961 Page Page Page Page 6OL-19963-01 1 2 3 4 5 Page Page Page Page Page 4 5 6 7 8 9 Page Power-Save Mode Cisco Unified IP Phone 9951 Page Page Page Page Page 22 OL-19963-01 1 2 3 4 5 Page Page Page Page Page Page Page Power-Save Mode Cisco Unified IP Phone 9971 Page Page Wireless Connection and Bluetooth Page Page Page 1 2 3 4 Page Page Page Page Page 6 7 8 9 Page Page Page Applications Phone Applications Call History View Call History View Call Record Details Filter Call History Dial From Call History Edit Number From Call History Preferences Ringtones Change Ringtone for a Line Wallpaper Change Wallpaper Brightness Accessories View Accessories List View Accessory Details Set Up Wideband for Analog Headset Add Bluetooth Accessory Before You Begin Delete Bluetooth Accessory Connect Bluetooth Accessory Before You Begin Disconnect Bluetooth Accessory WLAN Sign in Sign in for WLAN Change WLAN Sign in Running Applications View Running Applications Phone Information View Phone Information Page Contacts Phone Contacts Corporate Directory Search for and Dial a Contact Search for and Dial a Contact While on a Call Personal Directory Personal Directory Options Sign In and Out of Personal Directory Add a Personal Directory Entry Search for an Entry in Personal Directory Dial a Number from Personal Directory Delete a Personal Directory Entry Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Place a Call Using a Fast-Dial Code Delete a Fast-Dial Code Page Messages Voice Messages Personalize Your Voicemail Check for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and Softkeys All Calls View All Calls on Your Phone Answer Answer Your Oldest Call First Auto Answer Auto Answer with Your Headset Auto Answer with Your Speakerphone Barge Add Yourself to a Call on a Shared Line Call Back Set up a Call Back Notification Call Forward All Call Park Park and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call Park Park and Retrieve a Call Using Manual Directed Call Park Call Pickup Answer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Answer a Call Using Other Pickup Call Waiting Respond to a Call Waiting Notification Conference Add Another Party to Your Call to Create a Conference Divert Divert a Call Do Not Disturb Turn DND On and Off Extension Mobility Enable Extension Mobility Fast Dial Place a Call with a Fast-Dial Button Hold Hold and Resume a Call Swap Between Holding and Active Calls Put a Call on Hold by Answering a New Call Determine if a Shared Line is on Hold Hold Reversion Respond to a Hold Reversion Notification Hunt Groups Sign In and Out of a Hunt Group Intercom Place a Dedicated Intercom Call Place a Dialable Intercom Call Receive an Intercom Call Line Status Line Status Indicators Icon Indicator Malicious Call Identification Trace a Suspicious Call Meet Me Host a Meet-Me Conference Join a Meet-Me Conference Mobile Connect Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone Switch an In-Progress Call on Your Desk Phone to a Mobile Phone Switch an In-Progress Call From a Mobile Phone to Your Desk Phone Mute Mute Your Phone On-hook Dialing Dial a Number On-hook Privacy Enable Privacy on a Shared Line Quality Reporting Tool Report Problems on Your Phone Redial Shared Lines Silent Monitoring and Recording Speed Dial Place a Call with a Speed-Dial Button Place a Call with a Speed-Dial Code Use a Speed-Dial Code On-hook Use a Speed-Dial Code Off-hook Transfer Transfer a Call to Another Number Swap Between Calls Before Completing a Transfer Web Dialer Use Web Dialer with Cisco Directory Use Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer Preferences Sign Out of Web Dialer User Options User Options Web Pages Sign In and Out of User Options Web Pages Device Select a Device From the User Options Web Pages Customize Do Not Disturb Options Line Settings Set Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per Line Change or Create a Line Text Label for Your Phone Display Speed Dial on the Web Set Up Speed-Dial Buttons Set Up Speed-Dial Codes Phone Services Subscribe to a Service Search for Services Change or End Services Change a Service Name Add a Service to an Available Programmable Feature Button User Settings Change Your Browser Password Change Your PIN Change the Language for Your User Options Web Pages Change the Language for Your Phone Display Directory Personal Address Book Add a New PAB Entry Search for a PAB Entry Edit a PAB Entry Delete a PAB Entry Fast Dials Assign a Feature Button for Fast Dial Assign a Fast Dial Code to a PAB Entry Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry Search for a Fast Dial Entry Edit a Fast Dial Phone Number Delete a PAB Entry Mobility Settings Add a New Remote Destination Create an Access List Page Accessories Phone Accessories Accessory Type USB Devices Cisco Unified IP Phone 8961 9951 9971 Cisco Unified IP Color Key Expansion Module Cisco Unified IP Phone Model Number of Expansion Modules Supported Page 1 2 3 Place a Call on the Expansion Module Configure Buttons Bluetooth Headsets Bluetooth Wireless Headset Performance FAQs and Troubleshooting Frequently Asked Questions Page Troubleshooting Tips Problem: Hold button does not resume a held ca ll. Problem: Missing the All Calls button. Personal Directory Problem: Cannot sign in to Personal Directory User Options Problem: Cannot access User Options web pages Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power Outage External Devices Bluetooth Wireless Headsets Performance FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Accessibility Features Vision Impaired and Blind Accessibility Features 544 6 Page Hearing Impaired Accessibility Features ( Page Accessibility Feature Description Set Up Requirement Accessibility Feature Description Set Up Requirement Page Page Additional Information Page Page Index A B C D E F G H I M N O P Q R S T U V W