FAQs and Troubleshooting

2.Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.)

Q. What does the Swap softkey do?

A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.

Q. Can I cancel a conference or transfer procedure after I have started it?

A. Yes, before completing a conference or transfer, you can press the Release button or Cancel softkey to cancel it.

Q. How can I combine two calls on hold into a single conference call?

A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call, then:

1.Press the Conference button .

2.Press the line button for the other (held) call.

The conference begins. (The conference is established on the line that had the active call.)

Troubleshooting Tips

Problem: Hold button does not resume a held call.

When I press the Hold button to resume a call, nothing happens

Possible Cause

This is as designed. The Hold button is not a toggle.

Solution

Use any of the following methods:

Press the pulsing green session button.

Press the call session on the phone display (For the Cisco Unified IP Phone 9971 only).

Press the Resume softkey.

Highlight the call by using the Navigation pad and press the Select softkey.

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP)

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Cisco Systems CP9951CCAMK9 manual Troubleshooting Tips, Possible Cause, Solution

CP9951CCAMK9 specifications

Cisco Systems CP9951CCAMK9 is a sophisticated IP phone designed to enhance communication and collaboration within organizations. This model is part of the Cisco 9900 Series, known for its advanced features and integration capabilities, making it a perfect fit for modern office environments and professional settings.

One of the standout features of the CP9951 is its high-definition video capabilities, allowing users to engage in crystal-clear video calls. The phone is equipped with a 5-inch color display that offers an intuitive user interface, enabling easy navigation through menus and settings. The screen supports multi-touch functionality, enhancing the user experience by providing a responsive and interactive feel.

The CP9951CCAMK9 supports wideband audio for superior sound quality during calls, ensuring that conversations are clear and natural. This feature is particularly beneficial for remote teams and clients, as it minimizes miscommunication and enhances interaction quality. In addition to its audio capabilities, the phone also features built-in support for Cisco’s Intelligent Proximity, allowing users to connect their mobile devices to the phone for seamless access to calls and messages.

Security is a critical aspect of any communication device, and Cisco has taken this into account with the CP9951. The phone incorporates advanced security protocols to protect sensitive information and communications, making it suitable for enterprises that require confidentiality and data integrity.

Moreover, the CP9951 offers a range of connectivity options, including support for both wired and wireless networks. With Power over Ethernet (PoE) capability, the device can be powered through the network cable, eliminating the need for additional power sources and simplifying installation.

Another notable characteristic of the CP9951 is its customizable programmable keys. Users can tailor their phone experience by assigning specific functions to these keys, improving efficiency and accessibility. The device also supports a variety of call features, such as conferencing, call forwarding, and voicemail access, making it a versatile tool for managing communication.

In summary, the Cisco Systems CP9951CCAMK9 is a feature-rich IP phone that combines advanced audio and video technology with security and versatility. Its user-friendly design, high-quality sound, and robust connectivity options make it an essential tool for professionals looking to elevate their communication experience in the workplace. With Cisco's reputation for quality and reliability, the CP9951 is an investment in enhanced collaboration and productivity.