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Cisco Systems CP9951CCAMK9 manual User Options, Problem Missing the All Calls button

Models: CP9951CCAMK9

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Problem: Missing the All Calls button.

I would like to use the All Calls button but it is not on my phone.

Possible Cause

It has not been set up by your system administrator.

Solution

Ask your system administrator to enable the All Calls feature for you.

Personal Directory

Problem: Cannot sign in to Personal Directory

You are unable to sign in to your personal directory.

Possible Cause

Your PIN needs to be reset.

You are using your password to sign in, not your personal identification number (PIN).

Solution

See your system administrator.

Use your PIN, not your password.

User Options

Problem: Cannot access User Options web pages

You are unable to access your user options web pages.

Possible Cause

Your password needs to be reset.

Solution

See your system administrator.

116	OL-19963-01

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Cisco Systems CP9951CCAMK9 manual User Options, Problem Missing the All Calls button

Contents

Americas Headquarters Page Contents Delete Bluetooth Accessory Wlan Sign Divert Line Status Indicators User Options User Settings FAQs and Troubleshooting Cisco Unified IP Phone Phone Connections276320 Your Phone Footstand Phone Display Viewing Angle Buttons and HardwareChange Display Viewing Angle OL-19963-01 Your Phone OL-19963-01 Your Phone Phone Screen Phone with Single LinePhone with Multiple Lines OL-19963-01 New Call softkey Lines on your phonePhone Screen Navigation and Item Selection Task Action ExamplePower-Save Mode Handset RestCisco Unified IP Phone 193117 OL-19963-01 Bluetooth Related TopicsFootstand Phone Display Viewing Angle OL-19963-01 Your Phone OL-19963-01 Your Phone Phone Screen Phone with Multiple Lines OL-19963-01 Your Phone Phone Screen Navigation and Item Selection Power-Save Mode Cisco Unified IP Phone 193117 OL-19963-01 Wireless Connection and Bluetooth Related TopicFootstand Phone Display Viewing Angle 194675 Your Phone OL-19963-01 Your Phone Phone Screen Phone with Multiple Lines OL-19963-01 Phone Screen Navigation and Item Selection Task Action Example Phone Display Cleaning Handset Rest Phone Applications Call HistoryFilter Call History View Call HistoryView Call Record Details Dial From Call HistoryClear Call History PreferencesEdit Number From Call History Delete Call Record From Call HistoryRingtones WallpaperBrightness View Accessories List AccessoriesBluetooth Select BluetoothView Accessory Details Set Up Wideband for Analog HeadsetAdd Bluetooth Accessory Delete Bluetooth Accessory Connect Bluetooth AccessorySelect Add Bluetooth Accessory Wlan Sign Running ApplicationsClose a Running Application Switch to a Running ApplicationPhone Information View Phone InformationAdministrator Settings Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal Directory Sign in to Personal Directory Select Personal Address BookFast-Dial Codes with Personal Directory Delete a Personal Directory EntryPlace a Call Using a Fast-Dial Code OL-19963-01 Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and SoftkeysAll Calls McidAnswer Auto AnswerCall Back Set up a Call Back NotificationBarge Call Forward AllCall Park Forward Calls on Your PhonePark and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call Park Park and Retrieve a Call Using Manual Directed Call ParkAnswer a Call Using Pickup Call PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other PickupCall Waiting Conference Respond to a Call Waiting NotificationAdd Another Party to Your Call to Create a Conference Swap Between Calls Before Completing a Conference DivertJoin Calls Together in a Conference View Conference ParticipantsDo Not Disturb Divert a CallTurn DND On and Off Fast Dial Enable Extension MobilityExtension Mobility Place a Call with a Fast-Dial ButtonSwap Between Holding and Active Calls HoldHold and Resume a Call Put a Call on Hold by Answering a New CallRemote Hold Hold ReversionHunt Groups Respond to a Hold Reversion NotificationPlace a Dialable Intercom Call IntercomPlace a Dedicated Intercom Call Receive an Intercom CallLine Status Indicators Line StatusTrace a Suspicious Call Malicious Call IdentificationMeet Me Host a Meet-Me ConferenceMobile Connect Select Send call to mobileMute Your Phone MuteOn-hook Dialing Dial a Number On-hookPrivacy Enable Privacy on a Shared LineReport Problems on Your Phone Quality Reporting ToolShared Lines Silent Monitoring and RecordingRedial a Number Place a Call with a Speed-Dial Code Speed DialPlace a Call with a Speed-Dial Button Use a Speed-Dial Code On-hookTransfer a Call to Another Number TransferWeb Dialer Swap Between Calls Before Completing a TransferUse Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer PreferencesUse Web Dialer with Cisco Directory Applications button Phone InformationSign Out of Web Dialer User Options Web Pages Sign In and Out of User Options Web PagesDevice Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Change the Voice Message Indicator Setting Per Line Line SettingsSet Up Call Forwarding Per Line Select Line SettingsChange the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Set Up Speed-Dial Codes Phone ServicesSet Up Speed-Dial Buttons Speed Dial on the WebChange or End Services Subscribe to a ServiceSearch for Services Select Phone ServicesChange a Service Name User SettingsChange Your Browser Password Add a Service to an Available Programmable Feature ButtonChange the Language for Your User Options Web Pages DirectoryChange Your PIN Change the Language for Your Phone DisplaySearch for a PAB Entry Personal Address BookAdd a New PAB Entry Edit a PAB EntrySelect Service URL Assign a Feature Button for Personal Address BookAssign a Feature Button for Fast Dial Fast DialsEdit a Fast Dial Phone Number Assign a Fast Dial Code to a PAB EntrySearch for a Fast Dial Entry Select User Options Fast DialsMobility Settings Select User Options Mobility Settings Remote DestinationsAdd a New Remote Destination Create an Access List Select User Options Mobility Settings Access ListsAccess Plugins PluginsSelect User Options Plugins Third-Party Accessories Phone AccessoriesCisco Accessory USB DevicesCisco Unified IP Color Key Expansion Module Number of Expansion Modules SupportedFeatures of the Cisco Unified IP Color Key Expansion Module 110 OL-19963-01 Adjust the Brightness Bluetooth HeadsetsConfigure Buttons Place a Call on the Expansion ModuleBluetooth Wireless Headset Performance FAQs and Troubleshooting Frequently Asked Questions114 OL-19963-01 Troubleshooting Tips SolutionPossible Cause Problem Missing the All Calls button User OptionsSafety and Performance Information Power OutageExternal Devices FCC Part 15.21 Statement Bluetooth Wireless Headsets PerformanceFCC Compliance Statements FCC RF Radiation Exposure StatementAccessibility Features Vision Impaired and Blind Accessibility FeaturesCisco Product Security Accessibility Feature Description 121 Hearing Impaired Accessibility Features 123 Accessibility Feature Description Set Up Requirement Using the Applications PreferencesHCO/VCO Mobility Impaired Accessibility Features Accessibility Feature Description Set Up Requirements Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms130 OL-19963-01 Index DND 133 PIN 135 136