21
Problem Possible Solution
Message Waiting
indicator on my
home phone
equipment
doesn’t light
• The Wireless Home Phone Base does not
support this functionality with your home
phone equipment.
• The Wireless Home Phone Base has a
dedicated Message Waiting indicator light
and will flash when you have a new voice
message, you will also hear an intermittent
dial tone when you pick up your handset.
I hear an
intermittent
dial tone
• You will hear an intermittent dial tone when
you have a new voicemail message waiting.
• Dial “1” from your home phone equipment
connected to the Wireless Home Phone
Base to review your voice messages.
My phone doesn’t
ring when a call
comes in
• If you recently transferred your landline
number, you will continue to receive
incoming calls on your previous service
until the transfer is complete. To check
transfer status, visit www.att.com/port.
• Make sure your Wireless Home Phone
Base is NOT connected to your in-home
phone wiring.
• Make sure your home phone is powered
on and connected to the Wireless Home
Phone Base.
• Your Wireless Home Phone Base number
may be set to Call Forward. Dial #21# to
un-forward calls.
Troubleshooting