19Troubleshooting
Problem Possible Solution
Poor voice
quality
• Install using the telephone cable included with
the Wireless Home Phone Base.
• Make sure the external antenna is installed and
securely fastened.
• Move the Wireless Home Phone Base to a
different area of the home.
• Locate the device in an area with maximum
wireless signal strength (Green Signal
Indicator).
• Make sure all connections are rmly in place.
• Make sure the antenna is in a vertical position
and increase the distance away from other
electronic devices and the Wireless Home
Phone Base (including cordless base stations,
Wi-Fi routers, and cell phones).
• Move the Wireless Home Phone Base near
a window with a clear unobstructed view of
the sky and remove any objects that may be
obstructing the wireless signal.
• Make sure the home phone that is connected
to the Wireless Home Phone Base is of good
quality and in good working order.
• Voice quality may degrade with a low battery
charge (Red) when operating with back-up
battery. Connect to an AC power source to
recharge when power is available.