22 Troubleshooting
Problem Possible Solution
My answering
machine won’t
pick up calls
•   
Set your answering machine settings to pick
up calls before network voicemail, which is
approximately five (5) rings.
•   
Alternately the network voicemail setting
can be increased; dial “1” to access the
voicemail platform and follow the prompts
to increase the number of rings.
•   
To remove network voicemail from your
account, call AT&T Customer Care by dialing
611 or 800-331-0500.
I hear a constant
low frequency
tone (not dial
tone) when I try
to place a call
•   Hang up your home phone to restore dial 
tone.