Problem | Possible Solution | |
Signal strength | • The Wireless Home Phone Base is | |
indicator is | connected to a 3G MicroCell, and is | |
blinking Green | operating properly. | |
Red signal | • Make sure the external antenna is installed | |
strength | and securely fastened. | |
indicator | • Move your device to another area of the | |
| home with a strong wireless signal. | |
Flashing Red | • SIM is missing or not installed properly. | |
signal strength | 1) Remove the battery cover and | |
indicator | ||
battery. | ||
| ||
| 2) Locate the SIM card slot and insert | |
| the SIM card into the slot until secure. | |
| The SIM card will click and lock in place | |
| when properly installed in the correct | |
| orientation. | |
| • SIM card may be invalid or damaged and | |
| need to be replaced. | |
Can’t connect | • Add the phone number associated with | |
to my 3G | your Wireless Home Phone Base to your 3G | |
MicroCell | MicroCell Approved User List. | |
(signal strength | • Power cycle your 3G MicroCell as well as your | |
indicator is not | ||
Wireless Home Phone Base. | ||
flashing Green) | ||
• Make sure the Wireless Home Phone Base is | ||
| ||
| within range of the 3G MicroCell. | |
|
| |
SIM Card | • The SIM card provided with your Wireless | |
doesn’t work | Home Phone Base is intended for use only in | |
in my mobile | your specific Wireless Home Phone Base and | |
device | can not be used in a mobile handset. |
20 | Troubleshooting |
