18 Troubleshooting
Troubleshooting
Problem Possible Solution
No dial tone •   Make sure there is AC power to the Wireless 
Home Phone Base. Do not connect to an
AC outlet controlled by a wall switch.
•   Move the device to an area with sufcient 
network signal (Green or Yellow Signal
Indicator light).
•   Make sure your home telephone equipment 
has power and is connected properly to the
Wireless Home Phone Base.
•   Check that the Signal Indicator light is illumi-
nated. If not, make sure the “On/Off” button
on the back of the device is “On” (press and
hold until the Signal Indicator light illuminates).
No caller ID
name
•   Like all wireless services, only the calling 
number is displayed with Caller ID.
•   Your home phone equipment may support 
the display of names stored in its contacts
memory.
Battery LED
is off
•   Make sure the back-up battery connector is 
firmly connected to the battery port slot.
Only the
Power LED is
illuminated
•   Press and hold the Power button on the 
back of the Wireless Home Phone Base for
two (2) seconds until the Battery and Signal
Strength indicator lights turn on.