Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0
Integration Description
Cisco Unity Server
•The applicable voice cards, installed. For details, refer to the “Supported
•Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•A license that enables the applicable number of voice messaging ports.
•An available serial port (COM1 is the default).
Integration Description
The Toshiba CTX 670 integration uses a data link, which consists of an
Figure 1 |
| Connections Between the Phone System and Cisco Unity | |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Phone system | Cisco Unity server |
55423
Call Information
The phone system sends the following information through the data link:
•The extension of the called party
•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)
•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)
Cisco Unity uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity is answered with the personal greeting of the subscriber. If the phone system routes the call to Cisco Unity without this information, Cisco Unity answers with the opening greeting.
Integration Functionality
The Toshiba CTX 670 integration with Cisco Unity provides the following integration features:
•Call forward to personal greeting
•Call forward to busy greeting
•Caller ID
Toshiba CTX 670 SMDI Integration Guide for Cisco Unity 4.0
| 3 |
| |
|
|
