Obtaining Technical Assistance

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,

365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM Upgrade Procedure

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Cisco Systems DVD-ROM manual Obtaining Technical Assistance, Cisco Technical Support Website, Submitting a Service Request

DVD-ROM specifications

Cisco Systems has long been a leader in networking and telecommunications technology, providing a wide array of products and services designed to enhance connectivity and optimize network performance. Among its diverse offerings, the Cisco Systems DVD-ROM stands out as a unique tool that provides users with comprehensive resources, technical documentation, and applications for Cisco's suite of networking solutions.

The Cisco Systems DVD-ROM is designed as a complete multimedia resource, primarily aimed at IT professionals, network administrators, and technical support personnel. One of its main features is the extensive collection of technical manuals and documentation, which covers everything from installation guides to configuration best practices. This wealth of information enables users to gain a deeper understanding of Cisco products and effectively address common networking challenges.

Another notable characteristic of the Cisco Systems DVD-ROM is its compatibility with various operating systems and devices. This ensures that users can seamlessly access content, whether they are using a desktop, laptop, or even certain mobile devices. The DVD-ROM is structured to accommodate a user-friendly interface, which allows for easy navigation through the extensive library of documents and applications. Users can quickly locate the information they need, making troubleshooting and learning more efficient.

In addition to documentation, the DVD-ROM often includes software tools and utilities designed to enhance network management and performance. These tools may feature diagnostic utilities, configuration applications, and system emulators, giving users the ability to experiment with different configurations without impacting live environments. This hands-on approach to learning can be particularly beneficial for individuals preparing for Cisco Certification exams or seeking to expand their technical skill set.

The DVD-ROM is also periodically updated, ensuring that users have access to the latest features, security protocols, and best practices. By providing timely updates, Cisco ensures that professionals stay informed about advancements in networking technologies and can implement the most current solutions within their organizations.

Moreover, the inclusion of multimedia content such as video tutorials and interactive training modules further enhances the learning experience. These resources cater to various learning styles, making complex topics more accessible and engaging.

In summary, the Cisco Systems DVD-ROM serves as an invaluable asset for network professionals. Its combination of comprehensive documentation, software tools, and multimedia resources empowers users to effectively leverage Cisco’s extensive technology portfolio, fostering greater efficiency and proficiency in networking operations. With ongoing updates and a user-friendly interface, the DVD-ROM not only facilitates immediate problem-solving but also supports long-term professional development in the ever-evolving field of networking.