Cisco Systems OL-4660-01 - page 17

4-17

CiscoCallManager Features and Services Guide

OL-4660-01

Chapter4 Cisco Call Back

Where to Find More Information

•Cisco IP Phone Administration Guide for CiscoCallManager

•Cisco IP Telephony Locale Installer

Contents

Main CHAPT ER Cisco Call Back Introducing Cisco Call Back Overview of Cisco Call Back Architecture Cisco CTIManager Interface (QBEHelper) Cisco CallManager Database Interface (DBL Library) Call Back Handler Screen Saver and Call Back Dictionary Redundancy Manager DB Change Notifier SDI Trace and Alarm Cisco Extended Functions Service Dependency Multiple Cisco Extended Functions Applications in a Cluster How to Use Cisco Call Back Cisco Call BackNormal Operation Cisco Call BackAbnormal Operation System Requirements for Cisco Call Back Interactions and Restrictions Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature Configuring Cisco Call Back Feature Configuration Checklist for Cisco Call Back Creating a Softkey Template with the CallBack Softkey Configuring CallBack Softkey Template in Device Pool Adding CallBack Softkey Template in Phone Configuration Setting the Cisco Extended Functions Service Parameters Page Providing Information to Users for Cisco Call Back Feature Troubleshooting Cisco Call Back Feature Where to Find More Information