Chapter 4 Cisco Call Back
Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature
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| Call Forward | Call Forward No |
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Call Waiting | Call Forward All | Busy | Answer | Call Back |
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ON | Not configured | Not configured | Not configured | Supported |
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ON or OFF | Configured | OFF or OFF | ON or OFF | Not supported |
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ON or OFF | Not configured | Configured | Not configured | Supported |
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ON or OFF | Not configured | Not configured | Configured | Supported |
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ON or OFF | Not configured | Configured | Configured | Supported |
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OFF | Not configured | Not configured | Not configured | Supported |
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Installing and Activating Cisco Extended Functions for the Cisco Call Back Feature
Cisco Call Back, a feature within the Cisco Extended Functions service, automatically gets installed with Cisco CallManager installation. Perform three steps after installation to make Cisco Call Back available for use:
1.Properly configure the Cisco Call Back feature for Cisco IP Phone users. See the “Configuring Cisco Call Back Feature” section on page
2.Configure the applicable service parameters for the Cisco Extended Functions service. See the “Setting the Cisco Extended Functions Service Parameters” section on page
3.Use Cisco CallManager Serviceability Service Activation, located under the Tools menu, to activate the Cisco Extended Functions service. Refer to the Cisco CallManager Serviceability Administration Guide.
Note If the users require the Cisco Call Back feature to display (softkeys and messages on the phone) in any language other than English, verify that the locale installer is installed before configuring Cisco Call Back. Refer to the Cisco IP Telephony Locale Installer documentation.
| Cisco CallManager Features and Services Guide |
