Chapter4 Cisco Call Back
Configuring Cisco Call Back Feature
4-12
CiscoCallManager Features and Services Guide
OL-4660-01
Creating a Softkey Template with the CallBack Softkey
Perform the following procedure to create a new softkey template with the
CallBack softkey.
Procedure
Step1 From Cisco CallManager Administration, choose Device > Device Settings >
Softkey Template.
The Softkey Template Configuration window displays.
Step2 From the Softkey Template list, or from the drop-down list box in the Create a
softkey template based on field, choose the Standard User softkey template. (If
you choose the first option, the Softkey Template Configuration window
automatically displays with new information. Go to Step 3.)
Step3 Click the Copy button.
The Softkey Template Configuration window displays with new information.
Step4 In the Softkey Template Name field, enter a new name for the template; for
example, Standard User for Call Back.
Step5 Click the Insert button.
The Softkey Template Configuration redisplays with new information.
Step5 Choose user locales for Cisco IP Phones. User Configuration Settings,
Cisco CallManager Administration Guide
Cisco IP Telephony Locale Installer
documentation.
Step6 Using the Cisco CallManager
Serviceability tool, Service Activation,
activate Cisco Extended Functions service.
Cisco CallManager Serviceability
Administration Guide
Table4-2 Cisco Call Back Configuration Checklist (continued)
Configuration Steps Related Procedures and Topics