Chapter4 Cisco Call Back
Configuring Cisco Call Back Feature
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CiscoCallManager Features and Services Guide
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Step3 In the Softkey Template field, choose the softkey template that contains the
CallBack softkey from the drop-down list box. (If you have not created this
template, see the “Creating a Softkey Template with the CallBack Softkey”
section on page 4-12.)
Step4 Click the Update button.
Adding CallBack Softkey Template in Phone ConfigurationPerform the following procedure to add the Call Back softkey template to each
user phone.
Procedure
Step1 From Cisco CallManager Administration, choose Device > Phone.
The Find and List Phones window displays.
Step2 Find the phone to which you want to add the softkey template. See Finding a
Phone in the Cisco CallManager Administration Guide.
Step3 In the Softkey Template field, choose the softkey template that contains the
CallBack softkey from the drop-down list box. (If you have not created this
template, see the “Creating a Softkey Template with the CallBack Softkey”
section on page 4-12.)
Step4 Click the Update button.
Setting the Cisco Extended Functions Service ParametersSet the Cisco Extended Functions service parameters by using Cisco CallManager
Administration to access the service parameters (Service > Service Parameters).
Choose the server where the Cisco Call Back application resides and then choose
the Cisco Extended Functions service.