Cisco Systems OL-8555-02 manual Message Description Possible Explanation and Action

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

		Status Menu
Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)
Message	Description	Possible Explanation and Action
TFTP file not found	The requested load file (.bin)	Check the load ID assigned to the phone (from
	was not found in the TFTPPath	Cisco Unified CallManager, choose Device >
	directory.	Phone). Verify that the TFTPPath directory
		contains a.bin file with this load ID as the name.
TFTP server not	The specified TFTP server	• The DHCP server is not configured
authorized	could not be found in the	properly and is not server the correct
	phone’s CTL.	TFTP server address. In this case, update
		the TFTP server configuration to specify
		the correct TFTP server.
		• If the phone is using a static IP address,
		the phone may be configured with the
		wrong TFTP server address. In this case,
		enter the correct TFTP server address in
		the Network Configuration menu on the
		phone.
		• If the TFTP server address is correct,
		there may be a problem with the CTL file.
		In this case, run the CTL client and
		update the CTL file, making sure that the
		proper TFTP servers are included in this
		file.
TFTP timeout	TFTP server did not respond.	• Network is busy—The errors should
		resolve themselves when the network
		load reduces.
		• No network connectivity between the
		TFTP server and the phone—Verify the
		network connections.
		• TFTP server is down—Check
		configuration of TFTP server.
Version error	The name of the phone load	Make sure that the phone load file has the
	file is incorrect.	correct name.

	Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)
OL-8555-02		6-11