Cisco Systems OL-8555-02 manual Status Menu

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone

		Status Menu
Table 6-2 Status Messages on the Cisco Unified IP Phone 7940G/7960G (continued)
Message	Description	Possible Explanation and Action
DNS timeout	DNS server did not respond.	• Network is busy—The errors should
		resolve themselves when the network
		load reduces.
		• No network connectivity between the
		DNS server and the phone—Verify the
		network connections.
		• DNS server is down—Check
		configuration of DNS server.
DNS unknown host	DNS could not resolve the	• Verify that the host names of the TFTP
	name of the TFTP server or	server or Cisco Unified CallManager are
	Cisco Unified CallManager.	configured properly in DNS.
		• Consider using IP addresses rather than
		host names.
Duplicate IP	Another device is using the IP	• If the phone has a static IP address, verify
	address assigned to the phone.	that you have not assigned a duplicate IP
		address. See the “Network Configuration
		Menu Options” section on page 4-3
		section for details.
		• If you are using DHCP, check the DHCP
		server configuration.

	Cisco Unified IP Phone 7940G/7960G Administration Guide for Cisco Unified CallManager 4.2(3)
OL-8555-02		6-7